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2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
Very professional and explained everything he did
Holly P,
Customer service response - Thank you for your positive feedback. We're thrilled you found our service professional and informative.
Sears Home Services on 1719921695808
Prompt, friendly and informed.
Ron S,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a positive experience with our service.
Sears Home Services on 1719793465609
Great service and very professional
Bryan H,
Customer service response - Thank you for the positive feedback! We're thrilled to hear you were satisfied with our service and professionalism.
Sears Home Services on 1719548853807
Following a frustrating round with customer service the arrival of Chuck the technician was a welcomed relief. Chuck demonstrated his ability to complete the work with care and professionalism. Thank you Chuck for completing the service needed in a timely manner.
Sarah M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719376670226
Marcos was very professional and informative.
Teresa C,
Customer service response - Thank you for your kind words about Marcos; we're delighted to hear about your positive experience with our professional and informative service.
Sears Home Services on 1719382354500
Scheduling department gets low score. No show on parts installation and no contact. Second appointment missed appointment 8-12:00 by 3 hours with no notification. Very hard to get someone live to talk,
burt Z,
Customer service response - A big thank you, burt, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719293864564
Julia D,
Customer service response - A big thank you, Julia, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718967780361
Politely fixed the washer. I will request him next time I have a problem.
JERRY B,
Customer service response - Thank you for your kind review! We're glad to hear you had a positive experience and look forward to assisting you in the future.
Sears Home Services on 1718874267407
Allan S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1718933886090
I greatly appreciated the link that Sears provided me that included a photo of my technician, Omar. Subsequent messages let me know where we stood in line for our appointment. Omar called a half hour before arriving and I could easily recognize him from the posted picture. Omar asked me pertinent questions regarding our problems with the AC so that he could get right to work. We were grateful that Omar was able to resolve the issues without having to replace the unit. Our AC has been running since he left, with the interior of our home going down from over 80 degrees into the low 70's.
Jack A,
Customer service response - Thank you for sharing your positive experience with Omar and our notification system. We're thrilled to hear your AC issue was resolved efficiently and to your satisfaction!
Sears Home Services on 1718852050601
