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2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
362
Average Rating
4.5/5
Charles V,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1749008076594
Margaret B,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1730359676091
Great service, but arrival projection was off/delayed.
Christine C,
Customer service response - Thank you for your feedback, Christine! We're happy to hear you received great service, and we apologize for the delay in arrival.
Sears Home Services on 1730035080639
Tech was great but the company rescheduled me three times with no explanation
Karin R,
Customer service response - We apologize for the inconvenience caused by the rescheduling and thank you for acknowledging our technician’s hard work. We appreciate your patience and feedback.
Sears Home Services on 1717600935777
The gentleman was very nice and respectful. I don’t feel like much was done to the actual unit in maintenance and inspection aspect. It was just sprayed it down with a hose to clean it out, I could have done that.
Shellie B,
Customer service response - We apologize that our service didn’t meet your expectations and appreciate you sharing your experience. Your feedback helps us improve.
Sears Home Services on 1717471093662
It took 4 times for Sears to come out and get all the correct parts for my washer. Then 2 more times I had an appointment and Sears never showed up. That is a lot of time I took off work! Finally on the 7th appointment Charles came and finally fixed the problem. Thank you Charles!
Julie K,
Customer service response - We apologize for the multiple appointments and missed visits, Julie. Thank you for your patience, and we're glad Charles was able to resolve the issue.
Sears Home Services on 1761868873149
Swetha P,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1752458066354
Tech was ok. We talked about 10 minutes, but my Mastercard has not arrived yet and you don’t take Amex, so he had to wait over 1:2 hour to get permission to take my Check $129 for 10 minutes of conversation. That is a bit much for 10 minutes and no work.
Steve S,
Customer service response - We apologize for the payment inconvenience, Sylvia. We appreciate your feedback and will work on improving our payment process.
Sears Home Services on 1751502730843
Way too much money
Vince L,
On the originally scheduled date for the tech to arrive, I had a 1-5 pm time frame. I received a call from the tech at 10:30 am that he was on his way, but I was not home and didn’t have my phone with me at the time. The tech arrived shortly before 11 am and I was still not home, so he left. When I saw the tech’s message that he was at my house 2 hours prior to when the appointment was scheduled to start, I called the customer service number and had to go thru the call tree, which never allowed me to speak with a human. The “robot” said my appointment was rescheduled for later in the afternoon, but the tech never arrived nor called. I rescheduled for the next morning and the tech arrived as planned.
Kevin D,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410160250
