Appointment Lookup
802-552-4364
2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
Way too much money
Vince L,
On the originally scheduled date for the tech to arrive, I had a 1-5 pm time frame. I received a call from the tech at 10:30 am that he was on his way, but I was not home and didn’t have my phone with me at the time. The tech arrived shortly before 11 am and I was still not home, so he left. When I saw the tech’s message that he was at my house 2 hours prior to when the appointment was scheduled to start, I called the customer service number and had to go thru the call tree, which never allowed me to speak with a human. The “robot” said my appointment was rescheduled for later in the afternoon, but the tech never arrived nor called. I rescheduled for the next morning and the tech arrived as planned.
Kevin D,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410160250
The tech Charlie was amazing. The actual people are great. SEARA, your customer support has been absolutely abysmal. Neither your customers nor your workers are happy with the changes. It shouldn’t have been such an issue the last few weeks getting our already paid for service taken care of If you have anything urgently needing to be worked on, I would steer clear of these guys. Great work(once they got to it) and great workers, but awful company at the top. Do better.
Michael D,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750208870764
Tech took the easy way out & didn't fix the issue. We're still having the issue and now I'm jumping through hoops with the Warranty company to get the original issue fixed the right way. Going on day 4 of being without the main fridge in my home. Not to mention the money I'm losing daily having to buy ice to fill our coolers or the loss of food. This experience has been beyond frustrating!
Dawn M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717638536464
Debbie R,
Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717400951870
You should have asked me why I needed service. You do not even provide the service I needed. You do not connect a refrigerator water line. I paid $129.00 for nothing. I will not recommend your services ever.
Pat F,
Customer service response - We apologize for the trouble you've faced, Pat. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778633221458
I was promised a refund. Never received it, cant get through to a human. Never using this company again. They use AI to ignore problems.
Drew M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773623769406
Technician was awful. I’m an educated person and he couldn’t even attempt to explain what was wrong. I think he was making things up. Did not even attempt to run the machine on the initial appt to filing out what was wrong. Also, didn’t take shoes off entering the house!!
Dave B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773623769352
The tech back few times. It's rude and helpful. The washer was breaking even more every time they came for a repair. I hope this time would be the last time they come. He rushed to leave the house without saying anything and left with a missing button to our washer. I'm not sure if he lost it or took it with him for some joke. This is the worst experience with any appliance repair in my life.
jessica W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772496248756
I really appreciated Jerel. He was competent careful and professional, a real superb technician!
John B,
Customer service response - Thank you for the 5-star review, John! We're glad to hear Jerel was competent, careful, and professional during your service.
Sears Home Services on 1765937992259
