Appointment Lookup
802-552-4364
2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
You should have asked me why I needed service. You do not even provide the service I needed. You do not connect a refrigerator water line. I paid $129.00 for nothing. I will not recommend your services ever.
Pat F,
Customer service response - We apologize for the trouble you've faced, Pat. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778633221458
I was promised a refund. Never received it, cant get through to a human. Never using this company again. They use AI to ignore problems.
Drew M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773623769406
Technician was awful. I’m an educated person and he couldn’t even attempt to explain what was wrong. I think he was making things up. Did not even attempt to run the machine on the initial appt to filing out what was wrong. Also, didn’t take shoes off entering the house!!
Dave B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773623769352
The tech back few times. It's rude and helpful. The washer was breaking even more every time they came for a repair. I hope this time would be the last time they come. He rushed to leave the house without saying anything and left with a missing button to our washer. I'm not sure if he lost it or took it with him for some joke. This is the worst experience with any appliance repair in my life.
jessica W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1772496248756
I really appreciated Jerel. He was competent careful and professional, a real superb technician!
John B,
Customer service response - Thank you for the 5-star review, John! We're glad to hear Jerel was competent, careful, and professional during your service.
Sears Home Services on 1765937992259
It took a month to get our freezer door repaired after Sears cancelled our appointment twice. Tom, our service repairman, was excellent and very apologetic even though it wasn't his fault. The experience with Sears was horrible except for the professionalism of Tom. Tom was very knowledgeable, friendly and made sure that our refrigerator was fixed properly. Once he was able to determine the problem, he quickly fixed it.
Julia F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764911063164
Someone please call me about my repair as I’ve paid over $700 and I’ve been rescheduled 3 times. I cannot take more time off of work to get this rescheduled. Repair confirmation: 08208D All numbers posted in reviews below are AI and not helpful.
Alexis L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762300807464
Nice tech but felt like 1 star when he left
Nancy M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754638995756
He did nothing for a terrible service.
Mariela P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332433
Technician seemed more interested to provide a repair quote which is almost equal to product price than checking the actual appliance issue in Diagnostic visit, which will be charged ($129) anyway. He didn't even care to put a foot cover even though Company's video shows how respectful Technicians will be clients home.
Surya D,
Customer service response - We apologize for the trouble you've faced, Surya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751869051381
