Appointment Lookup
802-552-4364
2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
It took a month to get our freezer door repaired after Sears cancelled our appointment twice. Tom, our service repairman, was excellent and very apologetic even though it wasn't his fault. The experience with Sears was horrible except for the professionalism of Tom. Tom was very knowledgeable, friendly and made sure that our refrigerator was fixed properly. Once he was able to determine the problem, he quickly fixed it.
Julia F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764911063164
Someone please call me about my repair as I’ve paid over $700 and I’ve been rescheduled 3 times. I cannot take more time off of work to get this rescheduled. Repair confirmation: 08208D All numbers posted in reviews below are AI and not helpful.
Alexis L,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762300807464
Nice tech but felt like 1 star when he left
Nancy M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754638995756
He did nothing for a terrible service.
Mariela P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1752456332433
Technician seemed more interested to provide a repair quote which is almost equal to product price than checking the actual appliance issue in Diagnostic visit, which will be charged ($129) anyway. He didn't even care to put a foot cover even though Company's video shows how respectful Technicians will be clients home.
Surya D,
Customer service response - We apologize for the trouble you've faced, Surya. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751869051381
Rude , unprofessional . Does not deserve this job.
Ashok C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880649
Strongly recommend not to use Sears Appliance Repair. Technician was not sure how to debug the problem and looked puzzled from moment he started inspecting the problem. In the end, he just mentioned the board is having the problem and quoted $850 for repair to ensure diagnostic is done and I am liable to pay 129.00. I called another technician who was able to repair it in less than 1/3 of the price they quoted. I wasted 129.00 dollars on them, highly recommend not to call them.
Rajat G,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880656
My ice maker was working until tech left
Sylvia N,
Customer service response - We apologize for the trouble you've faced, Sylvia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749007390852
Didn’t share the details or the next steps and very vague
Mohammed M,
Customer service response - We apologize for the trouble you've faced, Mohammed. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748478606132
The work got done, but we were without a functional refrigerator for 2 weeks. For a working family with kids, that's a lot of hardship, inability to store food, etc. There was no good way to know when parts would arrive, there is no phone number you can call and get a decent update on the plan to resolve. On one of the days the technician decided to not show up even though the website showed he would, just poor management, lack of expectation management, lack of accountability.
Amit S,
Customer service response - We apologize for the trouble you've faced, Amit. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747702313329
