2 Fox Valley Center Reviews

They cancelled on me 3 days in a row. My fault for rescheduling after the first time they kept pushing back my appointment and eventually cancelled. Impossible to get anyone on the phone. Only AI responses. Would not trust them to call if you had an urgent service need. Unreliable and unprofessional.

The technician Charles was great, but the date of the visit was cancelled and rescheduled by Sears after we sat at home from 1-5, and the information was texted to us. The appointment was automatically made for the next day 8a-12p. The technician came at 2pm. This was not a good experience for us, and I would not use them again

If I could choose zero stars, I would. Sears sent a technician to investigate a squeaking sound during the spin cycle of my washing machine. Service person spent much of the time on the phone and even had me hold the machine up while he inspected it. Finally, he said he thought it might be the motor but wasn't sure. He offered me the opportunity to pay $689. By then, I had a strong feeling Sears was not the company they used to be so I was eager to get him out of my house. Honestly, he made me feel uncomfortable. He reassembled my washing machine, charged me $129 and left. Two days later, I want to use my working (but squeaky) washing machine and the computer isn't working. It won't start and flashes to "Call Technician for Repair". Josh, the Sears, doesn't know how to reassemble a washing machine. I called Sears and they offered to charge me another $129 for a visit to fix what Josh broke. ***Do not work with Sears. They are a floundering organization and demonstrate no interest in customer service. Their service techs are incompetent and the company assumes no responsibility for their work AND damage their techs do.*** ***If you get a bad tech there is literally no recourse. Sears keeps your money and you are worse off than before you called Sears. Think local. There are many reputable appliance repair services that function without a call center and have an investment in the community.

Technician refused to do the job but I was charged anyway. Area simply needed swept (old bird seed and left over from a chipmunk 5 years ago (outside fridge). I had the protection plan so should not have paid more than the $100 deductible. It is a scam. The tech got paid for comimg and doing nothing and my fridge still doesn't work. At least try to repair. If unable then I can file a claim to get a new one (relative value). Now I'm in limbo. Cost me at least $70, fridge still broken, can't file for replacement.

I have never had worse customer service in my life. This man walked into my house angry! He walked up to my refrigerator and speaking very quickly was telling me what I had to sign as he was about to move the refrigerator. I said wait aren’t you going to put something under it so it doesn’t scratch the floor? He says oh I can and went out to his truck to get something to help not ruin my floor. From there it went downhill. He told me I had a leak behind my refrigerator, but he couldn’t do anything about it. I would have to get a plumber to shut the water off or my husband who’s out of town. I asked him to hold on my son was coming. he’s five minutes away. He wasn’t going to wait. Then he called somebody that said yes he can shut the water off. He pushed the refrigerator back in and was getting ready to leave. I asked him if he was having a bad day, I told him he had a major attitude. Told me he didn’t have a bad attitude, and I said yes he did. He called somebody looking for replacement parts and was speaking in another language. I had my husband on the phone, my son who was here and myself. None of us could believe how rude he was. There is so much more to the story. I came home from work Friday and my refrigerator was dead. My first available appointment was today, Monday. Maybe if I would’ve been able to talk to a live representative I could’ve shut the water off and not have my floor ruined. I still haven’t talked to live representative. This is the worst service I’ve ever had

Very worst service I have ever used

I will never use Sears very disappointed

Technician showed up to my home to fix my microwave, but didn’t have the basic stand he needed to be able to work on my microwave. Would not recommend Sears home services to anyone. The first appointment went well then they were a no-show for the second one and then the third one is when this technician showed up and didn’t even have the tools to install the part that they had ordered to begin with. Sounds like their customer service is overseas and you can’t get through to anyone to get help and they’re obviously reading off a script just trying to sell you a warranty service. I couldn’t get them to understand what had actually gone on. Such a frustrating experience. Please do not use Sears home services if you want to keep your sanity. Ended up having to call another repair service to start all over again.

Left water all over the floor and did NOT repair the washer!! Do not use this service!! Bear as their customer service help line is just as bad!!

Total sham. They start by trying to sell you repair subscription and then quote you $530 on a $130 job. Bought the part myself for $65 plus the $120 service call from these scammers. Don’t waste your time and certainly your money.