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2 Fox Valley Center Reviews
Read reviews from customers who used our services at 2 Fox Valley Center
Total reviews
359
Average Rating
4.5/5
I called them they wanted to charge me for a travel fee, but since I used them before and had gotten great service from them I didn't mind. After the technician looked at my Samsung washer which I paid less then $800 for new, he said the repair was Going to be $1000 to replace the main board which cost less then $200. They went from great service and prices to just ripping customers off, never again will I use them..
Jesus L,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711606952603
Badrinath M,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1709251381846
The technicians that came from Sears were great. I gave Sears a one star because the phone operator that set up my technician said that I should expect a $200-$275 total bill for the repair. I was quoted $800+. If the operator would have said that he could not give me an estimation I would have just bought a new washer instead of paying Sears the $119 service charge to tell me about an $800 repair.
Trevor S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707456581710
Didn’t fix anything
Todd P,
Customer service response - Thank you, Todd, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707291745913
Problem: Carrier Furnace cuts off after several minutes and displays error code 33. 1st HVAC Technician did not diagnose and fix the problem. Recommended replacing air filter which did not fix the problem. 2nd HVAC Technician did not diagnose and fix the problem. Replaced limit switch and circuit board. That did not fix the problem. 3rd HVAC Technician did not diagnose and fix the problem. Recommended punching a hole in the side of the furnace cabinet. Recommended reinstalling exhaust pipe at 45 degree angle. Requested management escalation multiple times. Manager never called. The said they would send a Senior Technician and scheduled another appointment and sent the same 3rd HVAC Technician. We refused service from him and they rescheduled the appointment. We'll see if the next HVAC Technician can diagnose and fix the problem.
Milt H,
