3309 Caldwell Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Britney C
Jake is great, he really communicates well and cares!
Customer service response - Thank you for your review, Britney! We're glad to hear that Jake communicated well and showed genuine care during your service.
Sears Home Services on May 04, 2025
Ariel S
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 27, 2025
Rakel G
The SEARS scheduling system is absolutely a joke...complete BS!!! The techs are just as frustrated with their AI system as the customers. The 8 am-5 pm timeframe is complete crap. 8 rescheduled appointments, costing me my job, was not worth the warranty as a new appliance would have been cheaper in the long run. But.... Mark and Jakob both were skilled and friendly and considerate. They worked quickly and efficiently and had the fixes completed and went on their way. I have no complaints about their skills or professionalism.
Customer service response - Thank you for your review, Rakel! We're glad to hear the repairs were completed successfully, and we appreciate your feedback on the scheduling window.
Sears Home Services on April 27, 2025
Minerva L
They Found the problem order the part. They came back in a couple of days and replaced it. thank you for an amazing job .thank you.
Customer service response - Thank you for your review, Minerva! We're glad to hear that the issue was resolved quickly and that you were happy with the service.
Sears Home Services on April 27, 2025
Maria R
The technician was very knowledgeable and fixed the issue right away. Thank you!!!
Customer service response - Thank you for your review, Maria! We're glad to hear that our technician was knowledgeable and resolved the issue promptly.
Sears Home Services on April 23, 2025
Matthew D
Was very happy with Mark, the service tech. Unfortunately he couldn’t find anything wrong with the washer even though he spent lots of time attempting to locate the issue. If I could give some constructive criticism it would be to at least narrow down the waiting time from between 8am and 5pm to morning or afternoon.
Customer service response - Thank you for your review, Matthew! We're glad to hear you were happy with Mark's efforts, and we appreciate your feedback on the scheduling window.
Sears Home Services on April 22, 2025
linda D
Mark was great. I was very surprised by the amount of time he spent attempting to find the problem with our washer. Unfortunately, everything was working and he couldn’t find anything wrong with it but the time he spent looking for the problem showed me he really cares. Thank you Mark.
Customer service response - Thank you for your review, Linda! We're glad to hear that Mark took the time to thoroughly check your washer and showed genuine care in his service.
Sears Home Services on April 22, 2025
Lynne H
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 22, 2025
Cydney C
Excellent service!
Customer service response - Thank you for your review, Cydney! We're glad to hear you received excellent service.
Sears Home Services on April 20, 2025
Joy S
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 03, 2025
