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3309 Caldwell Blvd Reviews
Read reviews from customers who used our services at 3309 Caldwell Blvd
Total reviews
93
Average Rating
4.8/5
Vickie C,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1735531156225
Mark did a great job servicing my dryer. Very professional and friendly.
Marta W,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1734934575574
Was friendly, explained what he was doing, respectful of property.
Cheryl D,
Customer service response - Thank you for your review, Cheryl! We're glad to hear that our technician was friendly, informative, and respectful of your property.
Sears Home Services on 1734495924736
Finally fixed! He was great!
Lake B,
Customer service response - Thank you for your review! We're glad to hear that everything is finally fixed and that you had a great experience with our service.
Sears Home Services on 1734052705721
Good service he checked out everything and changed the sprayer arms
Dennis R,
Customer service response - Thank you for your review, Dennis! We're glad to hear that you received good service and that the sprayer arms were changed successfully.
Sears Home Services on 1733453560726
Jake was really great. He explained what was broken and what we’d need . He’s very personable and knowledgeable. You have a great employee!
Kim H,
Customer service response - Thank you for your review, Kim! We're glad to hear that Jake provided excellent service and that you found him personable and knowledgeable.
Sears Home Services on 1733038715737
Did a great job finding and fixing the problem with our fridge.
Gil R,
Customer service response - Thank you for your review, Gil! We're glad to hear that our team was able to find and fix the issue with your fridge.
Sears Home Services on 1732078430635
Kailey J,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1731821237680
Rosemary P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1731549212666
Overall it ended in my washer working. However the communication between the call center and the people on the ground is not good. It takes forever to get an actual person on the phone. I have another service call later this week and we will see how that ends. Update. Part that original tech said he was ordering he didn't so we ended up having to call back and get another service time. Called and it was the next day which was a Saturday. So ok, I appreciated the fact that it was quick. I got an email at 4am saying that the tech would be there between 737am and 835am.with expected arrival time at 801am. Except we were number 3. So I got up early because I didn't want him showing but not be ready. At 930 it still said 801. What is the point of the updated website if it doesn't update. Anyway, he arrived around 1130 and fixed the problem. Every tech I've had has been polite and helpful. So I give 5 stars, I wish I could give tech and then overall experience because between the call center and the website they would be in the 2 star range. I still have another service call open for a different appliance so I guess I'll see how that ends. I'm waiting on a part but have had no communication other than a text that canceled the service. So who knows. Jake is the best. Sears is lucky to have him. He is attentive, helpful and actually cares about his customers. He embodies what customer service is! Thanks Jake!
Sarah M,
Customer service response - Thank you for your feedback, Sarah. We're glad your washer is working again and apologize for the communication issues; we hope your next service call goes smoothly.
Sears Home Services on 1730871073089
