3309 Caldwell Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Matthew D
Was very happy with Mark, the service tech. Unfortunately he couldn’t find anything wrong with the washer even though he spent lots of time attempting to locate the issue. If I could give some constructive criticism it would be to at least narrow down the waiting time from between 8am and 5pm to morning or afternoon.
Customer service response - Thank you for your review, Matthew! We're glad to hear you were happy with Mark's efforts, and we appreciate your feedback on the scheduling window.
Sears Home Services on April 22, 2025
linda D
Mark was great. I was very surprised by the amount of time he spent attempting to find the problem with our washer. Unfortunately, everything was working and he couldn’t find anything wrong with it but the time he spent looking for the problem showed me he really cares. Thank you Mark.
Customer service response - Thank you for your review, Linda! We're glad to hear that Mark took the time to thoroughly check your washer and showed genuine care in his service.
Sears Home Services on April 22, 2025
Lynne H
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 22, 2025
Cydney C
Excellent service!
Customer service response - Thank you for your review, Cydney! We're glad to hear you received excellent service.
Sears Home Services on April 20, 2025
Joy S
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 03, 2025
Christina R
Rhyme was very professional and nice. Super happy with the service.
Customer service response - Thank you for your review, Christina! We're glad to hear that Rhyme provided professional and pleasant service.
Sears Home Services on March 26, 2025
Betty M
Professional
Customer service response - Thank you for your review, Betty! We're glad to hear you found our service professional.
Sears Home Services on March 19, 2025
Diane E
The service was fast and technician was thorough. However, first contact, I was asked a number of times about warranties. After declining a few times, thought that was it. Received call from ? confirming appt and she went into trying to sell me again. After declining again at least 2-3 times, she kept badgering me. I had to hang up. Only way to shut her up. She put me in a very bad mood. If you're training someone, please tell them NO is a complete sentence.
Customer service response - Thank you for your feedback, Diane. We're glad to hear the service was fast and thorough, and we apologize for the inconvenience with the warranty calls; your feedback will help us improve.
Sears Home Services on March 13, 2025
Jeff C
Wonderful representative of your company. Professional throughout the service call. Highly recommended.
Customer service response - Thank you for your review, Jeff! We're glad to hear that our representative provided professional service and that you would highly recommend us.
Sears Home Services on February 17, 2025
Warren H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on February 01, 2025
