3309 Caldwell Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ed O
Technician was polite and timely. He discovered that the item was nor repairable and 'supposedly' updated the files. When I called Sears to find out what was the next step, I was told that 'there was nothing entered' and than an supervisory level technician would have to come on site - So, delay, delay, delay Another technician had to get involved (Lew) and he was outstanding. He (IMHO) went above and beyond to help remediate the problem. If the "behind the scenes folk" actually od a Lew has documented, then things should be great.
Customer service response - We apologize for the inconvenience and delays you've experienced, Ed. Thank you for your feedback; it helps us improve our service.
Sears Home Services on August 22, 2024
Marcia C
Jake was able to get the ice maker working again. He also troubleshooted that the lights on the front panel were on continuous. Now they are off and won’t keep me awake.
Customer service response - We're glad to hear Jake was able to fix your ice maker and troubleshoot the front panel lights problem efficiently! Thank you for taking the time to leave a review.
Sears Home Services on August 01, 2024
Andrea C
Jacob was very informative and unplugged our dishwasher drain. He explained what was wrong and showed us why it was plugged.
Customer service response - Thank you for your review; we're glad to hear Jacob was able to assist you and provide valuable information about your dishwasher's issue. Your feedback is greatly appreciated.
Sears Home Services on July 31, 2024
Robert H
Great service, friendly repair person and quick at diagnosing the problems.
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with our technician and service speed.
Sears Home Services on June 27, 2024
Jill D
Customer service response - A big thank you, Jill, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 16, 2024
Paulette J
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 13, 2024
Nicole C
Jake was great at fixing our refrigerator. However, our appointment was booked a week in advance and then cancel two days before and reschedule for 5 days later. I was not notified why our appointment changed and was without a fridge for even longer.
Customer service response - We apologize for the inconvenience caused by the rescheduling and lack of communication, but are glad to hear Jake resolved your refrigerator issue effectively. Thank you for your feedback; it helps us improve our service.
Sears Home Services on May 28, 2024
Janet M
Was exceptionally helpful, quick, and knowledgeable. My refrigerator loves having its ice back.😆
Customer service response - We're thrilled to hear that your refrigerator is back to making ice and that you found our service helpful and efficient! Thank you for taking the time to share your experience.
Sears Home Services on May 20, 2024
Rochelle M
Customer service response - A big thank you, Rochelle, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
Melinda S
Sears Appliance Repair very quickly picked up my home warranty service request and within two days I had a repairman at my house for an immediate appointnent. Communication about my appointment was thorough via email and text and I was able to track the technician's location and arrival the day of my appointment. The technician, Rhyen, was professional and also kept me in contact about his ETA. He was mindful of cleaning his shoes before entering my home, explained everything in detail to me about his diagnostic findings, was efficient, and seemed very knowledgeable about repair needs. I would definitely use and recommend Sears for appliance repairs as well as a variety of other sales/services they offer.
Customer service response - Thank you for taking the time to leave such a detailed and positive review of your recent experience with Sears Appliance Repair. We appreciate your feedback and are glad to hear that we were able to quickly assist you with your home warranty service request. Our team strives to provide thorough communication and excellent service, and we're pleased to hear that both exceeded your expectations. Thank you for choosing Sears, and we look forward to serving you again in the future.
Sears Home Services on February 12, 2024
