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1813 Caldwell Blvd Reviews
Read reviews from customers who used our services at 1813 Caldwell Blvd
Total reviews
26
Average Rating
4.7/5
jackie G,
Customer service response - Thank you for the amazing 5-star review, Jackie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783542217034
Sears was out the day we called, ordered a part and returned as soon as we got the part. The communication was great even though it was AI. It was efficient.
Sheri C,
Customer service response - Thank you for your feedback, Sheri! We're glad to hear the service was efficient and that you appreciated the great communication.
Sears Home Services on 1778518962244
Jacob was friendly, knowledgeable and answered all my questions. Showed me the basic maintenance I can do to keep machines working well.
Teresa W,
Customer service response - Thank you for your review, Teresa! We're glad to hear Jacob was friendly, knowledgeable, and provided helpful maintenance tips.
Sears Home Services on 1763513315814
The technician provided excellent service and was very professionally.
Jesus B,
Customer service response - Thank you for your review, Jesus! We're glad to hear you received excellent and professional service from our technician.
Sears Home Services on 1747026129687
Tara C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1744335587628
The Sears tech was on time, very knowledgeable, found the problem and is in the process of getting it done when the part arrives to repair the refrigerator.
Evelyn S,
Customer service response - Thank you for acknowledging our technician's punctuality and expertise. We're eager to complete your refrigerator repair as soon as the part arrives!
Sears Home Services on 1720749473483
Mark was professional and kept me informed about his arrival time. Did annual inspection and all was good.
Teri C,
Customer service response - Thank you so much for the fantastic 5-star rating, Teri! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1717637256167
Friendly, professional, knowledgeable, and punctual. Very satisfied!
derek M,
Customer service response - Thank you for your kind words! We're thrilled to hear you were satisfied with our service.
Sears Home Services on 1717402011537
Chris T,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716880616973
Our repairman, Ryan, was prompt and knowledgeable. He told us what was usually wrong with our model, but also wanted to check some other components. I’m glad he did because it was one of those other things that was the cause of the trouble. He showed us the internal parts of the freezer and explained how it worked and what was wrong. His expertise and professionalism made for an exceptional service experience.
C M,
Customer service response - Thank you for your kind words about Ryan’s expertise and professionalism. We're thrilled he provided you with such an exceptional service experience.
Sears Home Services on 1712889896330
Very helpful, efficient, & educated me on important issues. Friendly & did a great job cleaning up.
Cami K,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our team was helpful, efficient, and educated you on important issues. We appreciate your kind words and thank you for choosing Sears Appliance Repair.
Sears Home Services on 1707405612083
Works great!
fern C,
Bo P,
Rhyen D was great.
Marti M,
Lana K,
Jacob was the best . Friendly and took care of everything. I hope if I need someone again, he will show up at my door. Thanks Jacob !!
BILL B,
The tech did a great job. We are disappointed that Sears has discontinued the warrantee program on our washer. We have had our washer since 2011 and have had it serviced regularly and now we will do without!
Daniel H,
THANKS MARK ALL GOOD
BILL B,
Cheryl K,
He is careful to inspect any potential problems and correct efficiently anything that needs correction.
Shirley T,
My technician was very through and professional assessing my appliance that was an issue.
Allacyn S,
Fred D,
He was a very nice young man very perfessional and helpful
June R,
Christi G,
We contacted Sears for our LG fridge which was having problems. The freezer wasn't freezing anymore, the fridge wasn't cold and the ice maker stopped working. First, we had to wait until Tuesday when we contacted them the Friday before for an appointment. They say "same day" but that wasn't the case in our situation. We scheduled for a Tuesday from 1-5. No call ahead, but at 4:15 approximately on the day they were supposed to come, the repairman called my husband and tried to diagnose over the phone. He told him based on what he heard that it was 99% sure it was the compressor (even though my husband told him the compressor was still working) and that if we replaced it, it would be $1700 to replace the compressor. He told us to call LG and see if we could file a warranty claim. Overall super disappointing. It was obvious the technician didn't want to come out and even look at it, despite what would have been a fee we would have gladly paid to get the problem diagnosed. We will not be using Sears again.
Tennille B,
Customer service response - We apologize for the trouble you've faced, Tennille. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727837101688
