1815 21st St Reviews
Showing most recent reviews from verified customers of Sears Home Services
chris R
Technician was amazing samsung not so much. Almost 3 months then they tell me they can get the parts and all the parts they sent were wrong and no replacement machine maybe samsung just isn't good for washers and dryers
Customer service response - Thank you for your review, Chris! We're glad to hear our technician was amazing, and we apologize for the issues you faced with the parts from Samsung.
Sears Home Services on June 30, 2025
Melissa E
Absolute best technician I have ever had the experience of meeting. He was top-notch in every way, extremely friendly and informative, very helpful. Extremely knowledgeable, and capable.
Customer service response - Thank you for your wonderful review, Melissa! We're thrilled to hear that our technician provided such a friendly, informative, and top-notch service.
Sears Home Services on May 26, 2025
Dennis W
Jonathan did a great job, very careful and friendly! He found the problem and inspected the rest of the dryer parts for unusual wear. After reassembly he ran the dryer on a 20-minute cycle to make sure it wasn't shutting off after 10 minutes like before. Definitely a five-star appliance repairman!
Customer service response - Thank you for your review, Dennis & Janice! We're glad to hear that Jonathan was careful and friendly while doing a great job.
Sears Home Services on April 30, 2025
Alan W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 27, 2025
Theresa J
Very thorough and very kind!
Customer service response - Thank you for your review, Theresa! We're glad to hear you found our service thorough and kind.
Sears Home Services on April 27, 2025
Chad D
Jonathan was great. Knew what he was doing and worked with us on the repair.
Customer service response - Thank you for your review, Chad! We're glad to hear that Jonathan was knowledgeable and worked well with you on the repair.
Sears Home Services on April 16, 2025
Teresa K
The repairman was prompt and thorough. He was also very knowledgeable about the appliance.
Customer service response - Thank you for your review, Teresa! We're glad to hear that our repairman was prompt, thorough, and knowledgeable about your appliance.
Sears Home Services on December 05, 2024
doug K
John fixes it great Always a joy to him here:)
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 23, 2024
virgil H
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 02, 2024
Jim K
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on August 20, 2024
