1815 21st St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.1/5 (22 reviews)

Tracy H

July 17, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on July 17, 2025

chris R

July 01, 2025

Technician was amazing samsung not so much. Almost 3 months then they tell me they can get the parts and all the parts they sent were wrong and no replacement machine maybe samsung just isn't good for washers and dryers

Source: Google

Customer service response - Thank you for your review, Chris! We're glad to hear our technician was amazing, and we apologize for the issues you faced with the parts from Samsung.

Sears Home Services on June 30, 2025

Melissa E

May 27, 2025

Absolute best technician I have ever had the experience of meeting. He was top-notch in every way, extremely friendly and informative, very helpful. Extremely knowledgeable, and capable.

Source: Google

Customer service response - Thank you for your wonderful review, Melissa! We're thrilled to hear that our technician provided such a friendly, informative, and top-notch service.

Sears Home Services on May 26, 2025

Dennis W

May 07, 2025

Jonathan did a great job, very careful and friendly! He found the problem and inspected the rest of the dryer parts for unusual wear. After reassembly he ran the dryer on a 20-minute cycle to make sure it wasn't shutting off after 10 minutes like before. Definitely a five-star appliance repairman!

Source: Google

Customer service response - Thank you for your review, Dennis & Janice! We're glad to hear that Jonathan was careful and friendly while doing a great job.

Sears Home Services on April 30, 2025

Alan W

April 28, 2025
Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on April 27, 2025

Theresa J

April 28, 2025

Very thorough and very kind!

Source: Google

Customer service response - Thank you for your review, Theresa! We're glad to hear you found our service thorough and kind.

Sears Home Services on April 27, 2025

Chad D

April 16, 2025

Jonathan was great. Knew what he was doing and worked with us on the repair.

Source: Google

Customer service response - Thank you for your review, Chad! We're glad to hear that Jonathan was knowledgeable and worked well with you on the repair.

Sears Home Services on April 16, 2025

Teresa K

December 05, 2024

The repairman was prompt and thorough. He was also very knowledgeable about the appliance.

Source: Google

Customer service response - Thank you for your review, Teresa! We're glad to hear that our repairman was prompt, thorough, and knowledgeable about your appliance.

Sears Home Services on December 05, 2024

doug K

October 23, 2024

John fixes it great Always a joy to him here:)

Source: Google

Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on October 23, 2024

virgil H

October 02, 2024
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on October 02, 2024

Average Rating: 4.1/5 (22 reviews)

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