Appointment Lookup
802-552-4364
1405 S Grand Ave Reviews
Read reviews from customers who used our services at 1405 S Grand Ave
Total reviews
45
Average Rating
4.7/5
Mike did an excellent job explaining our washing machine issue. He was friendly, professional, and efficient while in our home. He did an excellent job communicating his arrival time, and giving us a heads up when he was close allowing us time to secure our pets. before his
Amanda J,
Customer service response - Thank you for your feedback, Amanda! We're glad to hear Mike was friendly, professional, and efficient while explaining your washing machine issue and communicating his arrival time.
Sears Home Services on 1790017281541
Ann S,
Customer service response - Thank you for the amazing 5-star review, Ann! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788220480948
Lisa P,
Customer service response - Thank you for the amazing 5-star review, Lisa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784326850131
Scott was very professional and courteous. He cycled through all the steps until he found the solution. Sears appliance repair is fortunate to have such a dedicated employee.
Denis F,
Customer service response - Thank you for your feedback, Denis! We're glad to hear Scott was professional and courteous, and we appreciate your kind words about his dedication.
Sears Home Services on 1781536797657
Mike was great. I'd spent the day trying to figure out how to make the locking mechanism work. All attempts led to the conclusion that either the control board or the locking mechanism itself would have to be replaced. When Mike arrived, he was stumped as well. As a last ditch guess, he thought a child guard may be preventing the maching from operating. There was no indication on the panel that there even was a child lock available on my machine so he randomly pushed two side by side buttons and, voilá, the locking device released, and the cycle was adjusted and it began washing the load of clothes that were already in it. Now, I just have get the service visit fee reversed because I was assured that if I agreed to the repair (I did) and if I bought the monthly warranty (I did) that the visit charge would be waived. Stay tuned.
Michael E,
Customer service response - Thank you for your feedback, Michael! We're glad to hear Mike was able to resolve the issue with your machine. Please contact us directly to discuss the service visit fee.
Sears Home Services on 1781098114641
Mike came here to inspect noise in dishwasher
David C,
Customer service response - Thank you for your feedback, David! We're glad to hear Mike was able to inspect the noise in your dishwasher.
Sears Home Services on 1778163146813
Mary K,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
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Nancy B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1774398173531
Sears Repair Technician was very prompt and came immediately once the washer parts were delivered. Great customer service!
Mindy P,
Customer service response - Thank you for your positive feedback, Mindy! We're glad to hear our technician was prompt and provided great customer service.
Sears Home Services on 1771892235815
scott M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1771808140818
Mike P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1765330826633
service technician was friendly and did a great job servicing my washer and dryer
Greta E,
Customer service response - Thank you for your positive feedback, Greta! We're glad to hear our technician was friendly and did a great job servicing your washer and dryer.
Sears Home Services on 1765162550996
Stephen S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1763952795469
I had same day service on the day that I called. Scott was knowledgeable and was able to fix the ice maker in my fridge.
Frank S,
Customer service response - Thank you for your positive feedback, Frank! We're glad to hear Scott provided same-day service and was able to fix your ice maker.
Sears Home Services on 1763599041016
Anthony S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1762131651946
Scott came to my home to service my refrigerator. He was knowledgeable about how to fix the issue and I would have him back to help with any of my other appliances. 5 stars!
Mary L,
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear Scott was knowledgeable and that you'd trust him with your other appliances.
Sears Home Services on 1761267519592
Vicki F,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1761094458137
Scott fixed our problem in very little time after diagnosis of the problem.
Dave R,
Customer service response - Thank you for your positive feedback, Dave! We're glad to hear Scott quickly diagnosed and fixed the issue.
Sears Home Services on 1758502516051
Jason M,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758070608275
Scott was very thorough an informative. Great job!
Leon K,
Customer service response - Thank you for your positive feedback, Leon! We're glad to hear Scott provided thorough and informative service.
Sears Home Services on 1755571152921
I wasn't happy that I had to replace the compressor on my refrigerator but Scott was a very good repairman. He was well trained and didn't skip any steps. He was here for 6 hours and ensured that all the lines were flushed, cleaned, replaced the compressor and the filter and was very specific on restoring the freon.
Tracy A,
Customer service response - Thank you for your positive feedback, Tracy! We're glad to hear that Scott provided thorough and well-trained service, ensuring your refrigerator was properly repaired.
Sears Home Services on 1754364446232
Jen,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752808587105
Scott was Very knowledgeable and quick to get my dishwasher repairs completed. The parts arrived 3 days later than reported, so we had to reschedule. Scott was very flexible!
Janet S,
Customer service response - Thank you for your positive feedback, Janet! We're glad to hear Scott was knowledgeable and quick, and that the parts arrived sooner than expected.
Sears Home Services on 1750896631829
He was very professional and knowledgeable.
Bev C,
Customer service response - Thank you for your positive feedback, Bev! We're glad to hear that our technician was professional and knowledgeable.
Sears Home Services on 1749173769718
Very thorough inspection recalibrated oven temperature
Mike C,
Customer service response - Thank you for your positive feedback, Mike! We're glad to hear our technician provided a thorough inspection and recalibrated your oven temperature.
Sears Home Services on 1748304690254
