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46-056 Kamehameha Highway Reviews
Read reviews from customers who used our services at 46-056 Kamehameha Highway
Total reviews
274
Average Rating
4.8/5
tom S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174376772
We keep experiencing the same problems with our fridge every 3-4 weeks. Thank goodness it's on a maintenance plan but it's a nuisance replacing spoiled food often due to fridge problems.
Delsa M,
Customer service response - Thank you for your feedback, Delsa. We're sorry to hear about the recurring issues with your fridge and the inconvenience it causes. Please contact us directly so we can address this for you.
Sears Home Services on 1762915362784
Service Technician as always, wonderful. But, scheduling the repair service took over 2 mos which for a water heater is too long.
Abbie F,
Customer service response - Thank you for your feedback, Abbie. We're glad to hear the technician was wonderful, and we apologize for the delay in scheduling your repair.
Sears Home Services on 1736467590478
My son informed Ryan as soon as he arrived that I had tested positive for Covid and was in isolation, and my son was negative and wearing a face mask. Ryan was obviously anxious about this situation and completed the washing machine checkup in record time. I don't resent his apprehensions, but do feel he should regardlessly have fully completed his job.
June Y,
Customer service response - I apologize for any concerns Ryan's visit may have caused, and we'll ensure our technicians fully complete their tasks while taking necessary precautions in the future. Thank you for your understanding and feedback.
Sears Home Services on 1718156007035
Knows what he was doing and fast
Greg R,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your positive feedback regarding our technician's knowledge and efficiency.
Sears Home Services on 1707358822454
Great job. The tech told me when she was coming. Professional and got my fridge fixed
Kathia K,
Cornelius was a blessing and deserves a ten! He provided excellent and timely responsible service. He kept me informed of his schedule and was here as promised and worked efficiently. The rest of the Seats Home Service needs serious improvement and was very discouraging, ranging from a missed appt and mistruths. Stayed home for two full days over a period of a month before Cornelius came into the picture!
Joan S,
Customer service response - We're glad Cornelius provided excellent service, Joan. We apologize for the missed appointment and any misinformation, and appreciate your feedback as we work to improve.
Sears Home Services on 1746398984130
Our technician, Edwin, is da man. He is super friendly, knowledgeable, professional, and has great customer service. It does seem, however, that SEARS as a company just doesn't care about how their Hawai'i branch/section/division/department is handled. It doesn't seem like Sears takes as good of care of their technicians as their technicians do of the customer. Sears is lucky to have such good technicians and should do more to take better care of them.
Preston S,
Customer service response - We're happy to hear Edwin provided excellent service, Preston. We appreciate your feedback regarding our company and will work to ensure better support for our technicians.
Sears Home Services on 1745798146375
The tech that came out has been very good. All support from Sears home services has been horrific. They have not provided the coverage we paid for and have left us with nothing more than wasted money for repairs that should have been done over a year and a half ago.
LV 7,
Customer service response - We apologize for the lack of support and unresolved repairs, LV Rebel 702-808. We appreciate your feedback and encourage you to contact us directly to address these issues.
Sears Home Services on 1739841652931
Unable to fix my electric range after 3 tries. Service tech did not seem to have any support from the office. All communication from sears is one way only. No way to call text chat or email about the status of my repair.
milton M,
Customer service response - We apologize for the inconvenience you've experienced, Milton. Thank you for sharing your feedback, and we appreciate your patience as we work to improve our communication and support.
Sears Home Services on 1725276178760
