46-056 Kamehameha Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
HELEN H
🙂Cornelius came at a decent time. Very friendly answered all my questions👍. The part Edwin ordered in November never came😕. Both technicians are knowledgeable👌. Only the company👎service is "JUNK" because I had 2 previous appointments in December but nobody; came, text, or called, and I waited ALL day☹️because they usually come Very late in the afternoon. I always had excellent service with Sears👏. A technician always came within a week, now they schedule 2 weeks out👎.
Customer service response - Thank you for your feedback, Helen. We're glad Cornelius was friendly and helpful, but we're sorry for the issues with scheduling and communication.
Sears Home Services on January 15, 2025
Ken K
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 15, 2025
Francis C
He was very clear about what he was doing throughout the repair. Excellent service.
Customer service response - Thank you for your positive feedback, Francis! We're delighted to hear that the service was clear and excellent throughout the repair.
Sears Home Services on January 12, 2025
Don O
We are delighted with our Sears service call which involved the replacement of several parts to a Kenmore washing machine. Our tech, Cornelius, has serviced other appliances for us previously and we have always found him to be professional and efficient in determining the problem and accurately ordering repair parts. And, as evidenced today, with the proper parts he ordered, he made what we feel was a major repair in relatively short order to permit us to retain the washer we never want to lose.
Customer service response - Thank you for your wonderful feedback, Don! We're thrilled to hear that Cornelius provided professional and efficient service, allowing you to keep your beloved washer in great condition.
Sears Home Services on January 12, 2025
Robert H
Tech was pleasant , helpful and knowledgeable
Customer service response - Thank you for your positive feedback, Robert! We're delighted to hear that our technician was pleasant, helpful, and knowledgeable.
Sears Home Services on January 09, 2025
Letha D
My tech, Cornelius was prompt, communicative and efficient. Terrible not having a working appliance but he came back the 2nd time with the correct part and it is all good. Saved me from buying a new dryer and the junkyard having another appliance. Thank you.
Customer service response - Thank you for your positive feedback, Letha! We're thrilled to hear that Cornelius was prompt and efficient, and we're glad he could help save your dryer.
Sears Home Services on December 29, 2024
Verna P
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 26, 2024
John J
I am grateful for Junny, your technician. He did a thorough and professional job on our refrigerator. And he was very informative and pleasant. He deserves all 5 stars and more!
Customer service response - Thank you for your wonderful feedback, John! We're thrilled to hear that Junny provided thorough and professional service, and we're glad you found him informative and pleasant.
Sears Home Services on December 26, 2024
Angel T
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 25, 2024
Lucy C
He was excellent on time! We have to complain about appointments service that you guys cancel 4 times during Oct-Dec. unexceptionable business service. We had to take a day off so many times. I had to complain and called lots of time yesterday to make it happened. It shouldn’t be this way at all! Same thing with Our washing machine too. You can check the record. No matter what machine is getting old or what not, still promise is promise and you guys as professional company should do the right service. Thank you for your time Sincerely Ching’s family
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 23, 2024
