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46-056 Kamehameha Highway Reviews
Read reviews from customers who used our services at 46-056 Kamehameha Highway
Total reviews
273
Average Rating
4.8/5
Great job. The tech told me when she was coming. Professional and got my fridge fixed
Kathia K,
Cornelius was a blessing and deserves a ten! He provided excellent and timely responsible service. He kept me informed of his schedule and was here as promised and worked efficiently. The rest of the Seats Home Service needs serious improvement and was very discouraging, ranging from a missed appt and mistruths. Stayed home for two full days over a period of a month before Cornelius came into the picture!
Joan S,
Customer service response - We're glad Cornelius provided excellent service, Joan. We apologize for the missed appointment and any misinformation, and appreciate your feedback as we work to improve.
Sears Home Services on 1746398984130
Our technician, Edwin, is da man. He is super friendly, knowledgeable, professional, and has great customer service. It does seem, however, that SEARS as a company just doesn't care about how their Hawai'i branch/section/division/department is handled. It doesn't seem like Sears takes as good of care of their technicians as their technicians do of the customer. Sears is lucky to have such good technicians and should do more to take better care of them.
Preston S,
Customer service response - We're happy to hear Edwin provided excellent service, Preston. We appreciate your feedback regarding our company and will work to ensure better support for our technicians.
Sears Home Services on 1745798146375
The tech that came out has been very good. All support from Sears home services has been horrific. They have not provided the coverage we paid for and have left us with nothing more than wasted money for repairs that should have been done over a year and a half ago.
LV 7,
Customer service response - We apologize for the lack of support and unresolved repairs, LV Rebel 702-808. We appreciate your feedback and encourage you to contact us directly to address these issues.
Sears Home Services on 1739841652931
Unable to fix my electric range after 3 tries. Service tech did not seem to have any support from the office. All communication from sears is one way only. No way to call text chat or email about the status of my repair.
milton M,
Customer service response - We apologize for the inconvenience you've experienced, Milton. Thank you for sharing your feedback, and we appreciate your patience as we work to improve our communication and support.
Sears Home Services on 1725276178760
Technician was great, but corporate office is off track. The freezer hasn't been fixed and it's not outside temperature or humidity. It's not the seals, it's the unit. It would have been cheaper for the company to replace than keep sending a technician
Marie S,
Customer service response - We're glad you appreciated our technician's work but are sorry to hear about your difficulty in getting service. Thank whyou for bringing this to our attention.
Sears Home Services on 1718156979745
He was perturbed with me because I didn't know how to defrost my refrig/freezer; not the nicest repairman, But my refrig/freezer is working well again so for that I'm grateful.
cris C,
Customer service response - I apologize if our service came across as less than courteous; your feedback is invaluable to us. Thank you for acknowledging the successful repair of your refrigerator.
Sears Home Services on 1711897575590
Serviceman was professional. Yet, unfortunately, after he left we found the problem unresolved. I called his phone to ask him to return.
Annette O,
Customer service response - We apologize for the trouble you've faced, Annette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193442661
Olga B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726786384618
Came on time but left without fixing blaming the outlet. I had electrician check outlet so I really feel this guy didn’t repair anything. Seems like you need the right tech before anything gets done right.
Matt M,
