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46-056 Kamehameha Highway Reviews
Read reviews from customers who used our services at 46-056 Kamehameha Highway
Total reviews
274
Average Rating
4.8/5
Technician was great, but corporate office is off track. The freezer hasn't been fixed and it's not outside temperature or humidity. It's not the seals, it's the unit. It would have been cheaper for the company to replace than keep sending a technician
Marie S,
Customer service response - We're glad you appreciated our technician's work but are sorry to hear about your difficulty in getting service. Thank whyou for bringing this to our attention.
Sears Home Services on 1718156979745
He was perturbed with me because I didn't know how to defrost my refrig/freezer; not the nicest repairman, But my refrig/freezer is working well again so for that I'm grateful.
cris C,
Customer service response - I apologize if our service came across as less than courteous; your feedback is invaluable to us. Thank you for acknowledging the successful repair of your refrigerator.
Sears Home Services on 1711897575590
Serviceman was professional. Yet, unfortunately, after he left we found the problem unresolved. I called his phone to ask him to return.
Annette O,
Customer service response - We apologize for the trouble you've faced, Annette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193442661
Olga B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1726786384618
Came on time but left without fixing blaming the outlet. I had electrician check outlet so I really feel this guy didn’t repair anything. Seems like you need the right tech before anything gets done right.
Matt M,
Horrible. The technician was great, but the Sears interface is impossible. Can never talk to a person.
Deborah B,
Customer service response - We apologize for the trouble you've faced, Deborah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545493222
Did not return washer to original state, left water in washer.
Vicki,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1765769013713
He would get zero stars if that was an option. Shows up unannounced (there was no appointment confirmed by me so I was surprised). When I told him that, he signed my name on his form and left stating I refused and the service was completed. Also, on 6-16-25 when I had an actual confirmed appointment (sometime between 0800-1700 hours), nobody showed up.
Jimmy M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753066523338
This is bar none, the worst service center. You have been warned. This is is not the company you want to do business with. We called in January and quickly got our washer fixed without a hassle and decided to get the insurance wish is the worst mistake I have made. I called again in April for the same washer and up to now, the problem has not been fixed. Worst yet it was rescheduled 9 time from April to now with the latest appointment on July 29th. They did finally sent someone here in beginning of June but the technician never opened the washer and ordered a bunch of parts for the washer. I have called customer care several time and promised many escalation with the same results. All automated AI responses and no resolution. Please save yourself the hassle and do not get trapped in the worst business I have dealt with in my entire life.
cristina,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751868933879
He said that he fixed the problem , but there are more things wrong with the refrigerator. The side tray is still filling up with water. The freezer is difficult to open! The ice dispenser is leaking water! This problem was noted previously!!
Deborah T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751868933973
