275 W Kaahumanu Ave Ste 1000 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fred I
Lani was very knowledgeable and able to diagnose the problems well
Customer service response - Thank you for taking the time to review Sears Appliance Repair. We appreciate your feedback and are glad to hear that Lani was able to provide knowledgeable and accurate diagnoses.
Sears Home Services on February 07, 2024
Michael Y
Excellent service by Lani. She texted that she was 30 minutes out. Jumped on the frig problem right away. Replaced motor and cleaned frig in one hour. Cleaned her work site and was a really really nice person that seems to really care about doing a great job all the time.
Customer service response - Thank you for taking the time to leave such a positive review. We appreciate your kind words about Lani and her excellent service. We are glad to hear that she was prompt, efficient, and provided exceptional care while fixing your fridge. Thank you for choosing Sears Appliance Repair service.
Sears Home Services on January 16, 2024
Guy Y
Customer service response - Thank you so much for the fantastic 5-star rating, Guy! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
LAD
Pretty smooth service, but 1 appointment that was made, technician didn’t show up. No call or correspondence why ….but I rescheduled and the issue was resolved. Over all good service!
Customer service response - Thank you for your review! We apologize for the missed appointment and lack of communication, but we're happy to hear that the issue was resolved and you received good service overall.
Sears Home Services on June 29, 2025
randy K
Moe tried really hard to find the rattling in my Samsung dryer but he could not find it inside or on the back of the machine. Although he did his best I am disappointed that I had to Pay $125.00 and still have the problem..
Customer service response - We're sorry to hear that your issue wasn't resolved even after Moe's best efforts. Thank you for your feedback, we appreciate your understanding regarding the service charge.
Sears Home Services on June 27, 2024
Tom N
The Technician was good. The cost of the repair would have exceeded the cost of a new dishwasher.
Customer service response - Thank you for your feedback; we're glad you found our technician competent. We understand concerns about cost-effectiveness and always aim to provide the best solutions.
Sears Home Services on March 18, 2024
Julie R
Customer service response - Hi, Julie, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on February 05, 2024
Lois S
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on September 25, 2023
Robert M
Raymond did an excellent job repairing our refrigerator. He explained the issue clearly to us and made the repair. He is very professional and timely. Sears was unable to provide us with a white refrigerator door handle that had to be replaced, and instead sent us a black door handle, which looks rather odd, since all of our other Sears' appliances, range and dish washer, are white. Apparently, there are no more white door handle parts available?
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 14, 2023
Bonnie B
Richard knows about refridgeration, but he said our issue was about improper installation - the fridge is over 20 years old and it was fine for most of that time so installation isnt really the problem and i read the owners manual and it was installed as to the specifications, so my issue is not resolved
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 14, 2023
