111 E Puainako St Reviews

We had our first scheduled appointment for August 12, 2016. Our mowing tractor is covered under warranty. The technician spent 3 to 4 hours. After he left , my husband attempted to cut the grass. The deck was not level, and the belt was making a grinding noise. The grass that did get cut looked uneven , one side of the deck was higher than the other, with the lower side gouging the ground on the lower side. We had to wait 2 weeks for a second service call. When the two weeks were up, the same technician returned and fixed the belt and test cut the grass. When he left , my husand proceeded to cut the grass and he didn't get very far because the mowers right side deck was much lower and was once again gouging the ground . We made another call for repair and now we have to wait another 2 weeks and three days bringing our next repair scheduled for September 12, 2016. Our grass is getting higher and higher and looks crazy with all the gouging. By the time our next appointment comes, it's going to be really high and difficult to cut when it's so high. We are extremely frustrated with Sears at this point. I don't think we should have to wait another 2 and a half weeks for service. I would not recommend using Sears for repairs but we already have a service contract in place for a year so we're already committed.

It took two appointments. The washer is working but it could use some more tuning. It may work out some of the adjustments as I use it. The repair man was very nice and seemed knowledgeable. I am satisfied for now.

This is the forth visit by technicians for the same appliance and still having the same problem from the first. This problem has been ongoing from before Thanksgiving. I need this problem to end. How's about a new one?

3 repairs for the same problem and refrigerator still not usable.

I waited two weeks for a repair man to arrive and when he did he couldn't diagnose the problem because Sears had erroneously mislabeled my TV. After another two weeks the repair man returned and said the same thing-my TV screen was shot! Now after another week, Sears has not contacted me to replace the TV. It's been over a month and still no remedy to my problem! Not my idea of customer care after two decades of using Sears Warranty programs!

A tiny knob, that holds the butter shelf cover in place and allows the cover to open and close, broke off on the side of the fiberglass or plastic door liner. To fix it required a complete door replacement, which was denied by the appliance repair service management. The service rep, sent to fix it, felt so badly that he did what he could to jury-rig a makeshift solution that allows the butter shelf cover to remain in place and keep the contents of the shelf from falling out. It is at least temporarily functional. But whether it will last for more than a few days or weeks is questionable, much less be a permanent fix. It is the first time an appliance has not been fixed to my satisfaction, although the service rep did his best, given the situation with which he was confronted. I don't know how to grade the service that was provided for a Sears product this time. But I have to give it at least one star to exit from the review.

I am very angry, so much that even though I have bought every single large appliance over the last 40 years from Sears, I am seriously reconsidering my next purchase. I had an appointment to meet the serviceman at my house between 1-4pm. That means taking off half a day of work. I received a call at 4:25 that he was now on his way, from 30 miles away, a minimum of 45 minutes' drive *if there is no traffic.* This is rush hour. The serviceman was apologetic, kind and efficient, but had yet one more call to make after mine. Was that person also waiting since 1pm? This is no way to do business. If I could have arranged my appointment for 5pm, or been given a 2-hour window, I would most certainly have done so. My time is worth something, not to be taken for granted. You really must figure out a way to make house calls more realistic and less problematic to the customer. I pity the poor serviceman who probably has to face multiple angry people every day, with his over-booked schedule. At the very least, all house calls made at a distance should be done on the same day, and not booked at the same time as those 30 miles away. Notice: at the same time. Unbelievable. No wonder Sears isn't doing well.

It doesn't work AGAIN

My parents have been very loyal customers of Sears and bought all their appliances there. They recently bought a brand new refrigerator from Sears in Hilo and also purchased a warranty. The refrigerator has water leaking onto the first shelf and down into the drawers. The freezer has ice that is building up. They haven't even had the fridge for 6 months yet. I called the service number to schedule a technician to come out and take a look at the fridge. The technician never showed up. I let Sears know that their technician never showed up and they scheduled another appointment. Again the tech was a no-show. As I'm writing this I'm waiting for a technician to still show up to another appointment that Sears scheduled for today. I'm just going to mention that the call center number on the back of the book to schedule a repair is in the Philippines. It's not even a local number. When my dad called Sears in Hilo to bring their attention to all this mishap the girl he spoke to laughed and said you're lucky you didn't get someone from Africa. If I could give Sears zero stars for service I would.

Showed up on time and did not fix our tv because they couldn't get the part. The alternative was to disable the tv and wait 2 to 3 weeks the part to possibly come. This was communicated to us and we choose to wait until we returned from a trip. This was the third time someone has been out to look at this problem. Steve first came out and recommended the set be replaced. the next service person said he would order the part and come back. the part never came and the service guy came back and told us of the need to disable the tv. It was left that we would call when we got back from a business trip to complete the repairs.