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111 E Puainako St Reviews
Read reviews from customers who used our services at 111 E Puainako St
Total reviews
703
Average Rating
4.4/5
Stephen and Travis were excellent! Great customer service and problem solving!
Marci B,
Customer service response - Thank you for your feedback, Marci! We're glad to hear Stephen and Travis provided excellent customer service and problem-solving.
Sears Home Services on 1785285399282
Cindy W,
Customer service response - Thank you for the amazing 5-star review, Cindy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785223509844
Blaine V,
Customer service response - Thank you for the amazing 5-star review, Blaine! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784098528891
meg N,
Customer service response - Thank you for the amazing 5-star review, Meg! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783124481733
The technician did great but the price of the part to fix it was $300 more than a brand new dryer! Make that make sense!
steve S,
Customer service response - Thank you for your feedback, Steve! We're glad to hear the technician did a great job, and we understand your concern about the part pricing.
Sears Home Services on 1783090981809
Travis was courteous and respectful. He answered questions about the dryer repair. This was a reschedule appointment and it was very satisfactory he was so helpful and obliging in his service. However the original appointment had a no show and we had to wait all day and when we tried reaching Sears we could not get live assistance to let us know that no onr was going to show up. That was disturbing very bad business. A call would have been appreciated. When trying to reschedule, AI set us out 1 month which was not okay as we already waited 2 weeks. We are thankful that when we refused the month out 3 days later we got a one week out rescheduled appointment. That was appreciated. The AI assistant does not assist but merely gives a date and there is no choice in the matter. Overall, I'm glad with the service provided knowing we need to be patient as live bodies are difficult to have on staff and we appreciate that the reschedule was moved up Thank you
Loke K,
Customer service response - Thank you for your feedback, Loke! We're glad to hear Travis was courteous, respectful, and answered your questions about the dryer repair.
Sears Home Services on 1782801216171
Very helpful and friendly
Bonnie T,
Customer service response - Thank you for your feedback, Bonnie! We're glad to hear you found our service helpful and friendly.
Sears Home Services on 1782495991371
Angela B,
Customer service response - Thank you for the amazing 5-star review, Angela! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782171032366
Travis was professional and efficient, polite and focused on his job. Repair completed quickly and successfully.
Mark D,
Customer service response - Thank you for your feedback, Mark! We're glad to hear Travis was professional, efficient, and completed the repair successfully.
Sears Home Services on 1782166073991
Travis was great Polite and knowledgeable. Very nice. Unfortunately your ai emails, texts and cancelling my appointment the day before was really bad. 10 minutes before my Appointment i got an ai text saying I was cancelled. There was no one to talk to or complain to. Will not use again just for those reasons. Travis was the best however.
Carole B,
Customer service response - Thank you for your feedback, Carole! We're glad to hear Travis was polite and knowledgeable, but we're sorry for the issues with our communication system.
Sears Home Services on 1781760386581
