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111 E Puainako St Reviews
Read reviews from customers who used our services at 111 E Puainako St
Total reviews
691
Average Rating
4.4/5
your customer service is abysmal.! we had to wait 17 days for a refrigerator repair. The repairman showed April 2, left the compressor on our kitchen and said someone else would be back on April 16. You kept rescheduling us for diagnostics even though you had completed this. Then on the 16th the SAME repairman showed up to fix it. Half way through he did not have enough gas so he had to wait for ANOTHER Sears repairman to help him finish the job. It is unacceptable to wait over 2 weeks to get a refrigerator repaired!! On top of this we had to pay an unreasonable labor charge. Your customer service sent us chasing down several people t try to resolve our frustration with this whole experience. At the end of the day your response was " you appliance has been fixed so there is not a problem" YES there is. This is just one of the reasons you are going out of business. We will never buy or have Sears do anything again. Consumers be warned. This company does not stand behind their commitments.
Amy G,
Customer service response - Thank you for sharing your review. We apologize for the inconvenience you experienced. We understand your frustration and know your time is important. If you would like us to look into this situation further, please email us at [email protected] with you name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1544788800000
Beverly J,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks!
Sears Home Services on 1544788800000
I will never again buy a sears appliance again they lie to make a sale and do not stand by their products. my frost free freezer apparently isn't frost free and less than two yrs old and the top bubbles and rusts and the repairman says its condensation and because I dont use pledge to wipe it...smh...Oh and it only started to bubble.when the warranty was up so i had to buy an extended warrarty only to be told its because i live in Hawaii that it has condensation...Crooks!!!
Denise L,
Customer service response - Hi Denise! This certainly not what we like to see and we apologize for this total inconvenience. We would love to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1544788800000
Service man was fine. Prices are disgraceful and their customer service just as bad. No wonder Sears is bankrupt. Never again!
John R,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
The appliance department's team is a sad example of a team. They seem very unmotivated, uninterested in products, lack professionalism, need to be approached for help ( which they reluctantly attend to), and avoidant of doing their jobs. Don't they get commissions? All guys there, perhaps they need some competition? It's like they are being asked to clean restrooms whenever I've asked for assistance.
Marla H,
Customer service response - What happened, Marla? How can we make your experience better? I am here to help you. Please send us an email to [email protected] with your name, address and phone number associated with your account we have on file so we can review for resolution. ^OC
Sears Home Services on 1544788800000
Sears unable to repair TV. I had to procure a part from a 3rd party that was unreturnable once used in the TV. The net effect was I was out $350.00. At least Sears waived the labor fee when they were unable to fix the TV.
Hermann F,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
Service has been up at least 5 times to repair my refrigerator freezer and each time the rear has only lasted a a little over a month. On tis last service call by Leo the coolant was low and he had to put in an ounce of coolant and that he couldn't find a leak and stated that the perhaps the last service.tech didn't put in the correct amount of coolant. if that was correct then why did the fridge work fine for over a month. I asked about my fridge being replaced since the compressor was replaced twice and the evaporator once and with the multiple service calls for the same problem and each time I asked I got a different reason for when my refrigerator qualified for replacement. I have been a loyal Sears customer since the Seventies but now I feel that I am just being given the run around. Shame on you Sears. Is this what you call customer care? A very dissatisfied Sears customer, Clinton V.
Clint V,
Customer service response - Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter
Sears Home Services on 1544788800000
Kealoha S,
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had an experience like this and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
D O,
Customer service response - Thank you, D.O., for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please email the name, address, and phone number that is associated with the issue at hand and synopsis to [email protected], we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
No longer in business
SAND H,
