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111 E Puainako St Reviews
Read reviews from customers who used our services at 111 E Puainako St
Total reviews
691
Average Rating
4.4/5
Repair successful - after almost 2 months waiting on parts - not happy about that part of the system.. Part ordering is very confusing and not very organized. Also communication was almost all one way between me and Sears. They NEVER answered. The only thing that saved the day was the repair crew. They were AMAZING>>>>>>
Kim R,
Customer service response - We apologize for the delays and frustration experienced with the parts ordering and communication issues. We're thrilled to hear our repair crew delivered excellent service, and we appreciate your feedback to help us improve.
Sears Home Services on 1719284109664
selah L,
Customer service response - A big thank you, selah, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719196776961
Very efficient and knowledgeable
Steven S,
Customer service response - Thank you for highlighting our efficiency and expertise. We truly appreciate your feedback!
Sears Home Services on 1718966548835
Kekoa was very polite, knowledgeable, fast and personable. Communicated before arrival which was helpful
Lynda G,
Customer service response - Thank with you for your positive feedback about Kekoa. We're glad to hear his communication and service met your expectations.
Sears Home Services on 1718967079149
Quick and efficient communicates well!
Dee N,
Customer service response - Thank you for your positive review! We're glad to hear you were satisfied with our communication and efficiency.
Sears Home Services on 1717723177215
Rating a 5 for the technicians. They are great. Friendly and efficient. If you asked me about the scheduling - it's a 1. Sheduling is horrendous - almost impossible to get to a live person and even then can't get a straight answer. When you can get a confirmation, it's a 9 hour window! And if they can't get to you? Rescheduled for another 9 hour window. Original appointment on Tuesday, no one showed up and automated calls all day reminding me that I'm scheduled between 8 and 5. I called Wednesday 7am and told tech couldn't make it and I'm scheduled for Thursday. 2 hours later get a text the technician is on the way. Thank goodness someone was home. Repair completed and get a text asking me to rate the technician. One hour later get a new text confirmation saying I'm scheduled for Thursday. Seriously messed up.
Julie S,
Customer service response - We're delighted to hear our technicians provided top-notch service, but deeply apologize for the scheduling frustrations you experienced. Thank you for your patience and for sharing your experience.
Sears Home Services on 1717634538636
Very friendly service technician and quick repairs
R K,
Customer service response - Thank you for your positive feedback; we're thrilled to hear you were pleased with the friendly service and quick repairs!
Sears Home Services on 1717601333259
Our repairman is efficient, personable and professional!
Alice C,
Customer service response - Thank you for the kind words! We're thrilled to hear about your positive experience with our repairman.
Sears Home Services on 1716966663610
Phyllis M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716881795351
Solution for Freezer was correct. Excellent job! Thank you.
xnukie,
Customer service response - We are thrilled to hear your freezer is functioning well thanks to our solution. Thank you for sharing your positive experience!
Sears Home Services on 1713719324203
