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111 E Puainako St Reviews
Read reviews from customers who used our services at 111 E Puainako St
Total reviews
691
Average Rating
4.4/5
thought it was of that the repairman suggested that I go on the computer to find out information whenever my washer acts up. why did I pay for maintenance agreement if that's the case
Pauline M,
Customer service response - Hi Pauline, Thank you for taking the time to share your experience with us. We value your feedback as we use it to improve our business. We are sorry to see the technician pushed his responsibility onto the internet. That is not the standard we set for our technicians, and we want to provide you with a better experience than that. Is your washer working well right now, or does it still need service done? Please let us know and we can help you resolve this as soon as possible if needed. We appreciate your business, and hope you have a great rest of your day!
Sears Home Services on 1513252800000
Waited all day for repairman. Never came! Never called! Repair center told me repair was scheduled for Friday (2 days later), but I had never been contacted about the change. Suggest better coordination here! When repairman came, he was quick and thorough in replacing circuit and correcting problem. Work well done. But still have another unfixed problem with being able to set heat level for dryer that was not corrected. Repairman's comment was, well if you buy the appliance coverage plan, that will be covered when you call next time! I don't want a contract, but I do want all problems connected to my call corrected on the first visit! Will raise this rating to mediocer since the repairman did correct at least the most obvious problem: no heat.
Bob F,
Customer service response - We hate to see this Bob and would love to look into this to see what is going on. Would you please email the name, address, and phone number associated with the order to [email protected] we will be able to see what is going on. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Jack C,
Customer service response - We are sorry to hear that you did not have a positive experience. We appreciate your feedback and we will look to improve upon this. ^OC
Sears Home Services on 1544788800000
Cheryl M,
Connie K,
Unfortunately the problem still exists. I will need to make another appointment for the tech to return.
Dawn T,
Hawaii is not known for promptness.
Amy L,
Laura S,
The actual serviceman and repairs were great... but the process to schedule the appointment was absolutely horrible. The online staff and service is deplorable
Kevin K,
Customer service response - Thank you, Kevin, for taking the time to leave us your rating. We are happy to hear that you were pleased with your service. We hate to see that you did not have a better experience with scheduling and online.
Sears Home Services on 1607947200000
We do have water but not ICE. Please help us on your next 6th repair schedule on Nov 2nd Mon so that we can have ice. Mahalo
Diana T,
Customer service response - Thank you, Diana, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
