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111 E Puainako St Reviews
Read reviews from customers who used our services at 111 E Puainako St
Total reviews
691
Average Rating
4.4/5
The repair technician was fine, and fixed the problem promptly after the part was ordered. The problem I had was that the web form did not allow me to specifically describe the problem: a loose door gasket. Had I been able to do so, only one trip would have been required; as it was, the technician had to make two trips, one to diagnose the problem the other to repair it after the gasket arrived. I strongly advise anyone with a clearly identifiable problem to *call* Sears repair and describe the problem rather than use their web form, or they may end up paying for an extra trip.
Scott F,
Customer service response - Thank you,Scott Forschler, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
He is slow and takes too long to work the cell phone. Not very polite.
Charlotte C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747185078311
$500.00 charge for suspension rods installation
joann M,
Customer service response - We apologize for the trouble you've faced, joann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731028793714
Still making noise
Tory B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716884188935
Leonard C,
Customer service response - Leonard, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1710738634617
Awesome. George is excellent.
Karen K,
The online process to schedule the service was very easy. The repair person was prompt, great about giving me a time to expect him. Unfortunately my dryer was not worth repairing. The service tech also looked at my fridge as it has water build up, he changed a setting and said that should fix the issue and it did not. So I did not get any fixes from my service call.
kathryn F,
I have called sears MULTIPLE times for the same refrigerator within months apart. The last time they came in June I asked for a replacement and was told I had to have 3 parts replaced. So now in September they come again for the SAME problem, and AGAIN I ask for a replacement and I was told if the service man puts that it is a reoccuring problem this could be done. I specifically asked that it be done and it wasn't. I am NOT happy with having to call every 3 months for the SAME issue. All they do is defrost the ice and put the tray back in....Really? Obviously there is a PROBLEM if it keeps happening!!
808 J,
My washer is still broken.
Angel M,
Repairman identified and fixed washer problem quickly and efficiently. However, after he sold me a surge protector and installed it, he somehow pulled the dryer vent off the wall. Now I cannot use my dryer because the fluff flies all over the washer room. I called the service center to have the repairman come back to fix the vent, but I have not heard from them yet.
Doug S,
