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802-552-4364
1563 Highway 20 W Reviews
Read reviews from customers who used our services at 1563 Highway 20 W
Total reviews
278
Average Rating
4.6/5
Anita B,
Customer service response - Hi Anita, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719548551254
My freezer was working now it’s not. Update: I’ve been without an entire fridge now for 2 weeks and unable to get any assistance or an appointment. I’ve had 3 appointments that has gotten cancelled. I may have to move to legal matters unfortunately. If I could give it no stars I would.
Nikki T,
Customer service response - We apologize for the trouble you've faced, Nikki. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779840671954
Your service technician when she exit the vehicle her attitude was very unprofessional
Dennis F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1775606807814
The worst! They canceled my first appointment after waiting 8hrs. My second appointment was super late. And the third appointment was a no-show. I missed 2 days of work and my fridge is still inoperable. I asked to have supervisor call me but all you get is Ai when I call or email. Veterans please stay away from this company. It was a total waste of time and money.
tony M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769395625324
The furnace unit that was supposed to be fixed is not fixed the thermostat that was replaced is not turning off automatically it is currently going up and the technician left without saying goodbye it's fixed
TJ P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766975351560
While the tech was as pleasant as could be, but Sears provides no updates to the service window, which is from 8am to 5pm (unless they have to come an hour and a half after that), and the issue with my freezer was fixed in that now my fridge is too hot and my fridge isnt cold enough either!
Dan B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764556641005
After 3 visits my ice maker on French door refrigerator is still NOT working!
Ramona W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763346581655
The American Homeshield provided your company to come out to my residence to fix my dryer and dishwasher. The first visit, your technician arrived and informed me that he only had a work order for the dryer. He removed the top and advised me that a belt had to be replaced and a new date provided. On the day of my 2nd visit with the new belt on site, I waited from 08:00 until 12:30 when I received an email advising that the appointment that was scheduled had to be rescheduled. On 3rd, along come “Alex” your second tech that looked closely at the dryer and informed me that another part had to be ordered. So on 11/06/2025, “Alex” showed up and with all the new parts, my dryer is finally repaired. “Alex” stated that the system was very dirty and I had to pay an additional $50.00. So the question I have for Sears is, what is my cost for the hours I wasted on my second appointment? After 4 visits and a rescheduled appointment, and my $50.00 out of pocket expense, I hope that American Homeshied cancels your contract because I refuse to ever use Sears again…………….. I rate “Alex” as a #5 tech. The first one (name unknown) I rate as a #3. Sears, you can do better in your services.
Douglas H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762473045032
Technicians were great! Scheduling and warranty departments not so much. Terrible experience there. This is not the first time we’ve had to deal with their repair department.
sandy O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1758161303578
Sears ac repair the worst experience I have ever had in my entire life. Check out reliable heating and air. I one of those other places.
charles W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755215330328
