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1563 Highway 20 W Reviews
Read reviews from customers who used our services at 1563 Highway 20 W
Total reviews
277
Average Rating
4.6/5
Keisha,
Very thorough and professional
Rosemary L,
On time and very professional
Nathaniel P,
Julian K,
Randy H,
Customer service response - Thanks for the great rating, Randy! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747790106205
The third time Sears came out the issue was fixed correctly. The service people were professional and clean. The first and second time out was the same service person who said he didn't work on washing machines and didn't know why he was sent out. Then he left... without saying anything when he said that he was calling a supervisor. Up until that point, he was professional.
Gabe H,
Customer service response - I apologize for the inconvenience caused by this service person and that the washing machine repair wasn't handled appropriately. Thank you for your feedback, we'll use it to improve our service.
Sears Home Services on 1710744625054
Aaron T,
Doug M,
Customer service response - Hi, Doug, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1707175066792
Technician arrived on time, examined the appliance, explained the problem and asked if there was any questions.
Cathy T,
James, my refrigerator repairman, was fine. Unfortunately, I did not get the 10% discount off the diagnostic fee. Although it showed up on my appt confirmation (see attached), James was unable to bring it up on the bill - even after inputting the code. So, instead of $116.10, I paid $129. To make matters worse, when I attempted to contact Sears about it - all numbers and chats led me to AI, which was totally useless for resolving my issue.
Ebonyone,
Customer service response - We're glad James provided good service, but we apologize for the discount issue and difficulty contacting us. Please reach out to us directly for assistance in resolving this matter.
Sears Home Services on 1758502809652
