Appointment Lookup
802-552-4364
1563 Highway 20 W Reviews
Read reviews from customers who used our services at 1563 Highway 20 W
Total reviews
278
Average Rating
4.6/5
BUYER BEWARE!!! Price was $129 for them to come out and diagnose the problem, with that price waived if repairs are made. I knew that going in. What I didn’t think about was the outrageous prices quoted to fix it. The problem was a bad door latch on my LG dishwasher. I knew what it was before I called but it was worth the $129 for me not having to deal with it. They quoted me $169 for the part and $329 for labor! That’s $500 to replace a door latch! This is a 10 minute job!! I decided I was going to have to end up doing it myself anyway so I ordered the $18 part online and when it comes in a few days, I’ll have to put it on! These people are getting rich just by charging $129 without having to do any work! If someone is either too naive or too stupid to see what’s happening and paying all that money, I feel sorry for them!!!
Dave L,
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754955457794
The job was not done, the house is still not cool down. Please send someone else to get the job done !
Nicodeme H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753660719399
If I could give a zero star I would, the service technician was not professional and had no tact. He acted like I should know and, said the damages that happened should have been stopped by me ( a lay person who knows nothing of A.C). He mentioned that I should have completely shut off the system but it was upwards of 90° all week long. He explained what was going on but did not attempt to repair or clear any clog.
MSL M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753406492055
My unit was not repaired by the HVAC tech. I now have to get an electrician out to check the unit meaning I have to pay another service fee and wait 24 to 48 hours without AC.
Tommy A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753066523292
They lied about showing up. No one never came or called. My number was correct so there shouldn’t have not been a reason for mis communication or anything. I had to miss school for nothing. I’m pissed!!! Why lie about showing up and you didn’t.
DAmber D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717246260
Sears appliance repair has been the worst repair experience I've had in a very long time. My first appt the technician showed up diagnosed the problem with ordering a part to complete the repair which was fine. My second appt no one showed up in my scheduled time forcing me to reschedule. My third appt no one showed up in my scheduled time window with their communication system saying I'm the next stop and someone is on the way for 6 hours. So once again I'm going to have to reschedule my appt not knowing if anyone will actually come wasting PTO hours at work.
Bryant R,
Customer service response - We apologize for the trouble you've faced, Bryant. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752195127790
Catina C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1750375605952
This appointment was canceled on the day he blocked off from 8:00 5:00. An 8 hour window and a no-show.
Gazzara H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1744592817271
L B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1735531053956
My air conditioner is still not fixed and no one is taking responsibility for the repair
Batavia S,
Customer service response - We apologize for the trouble you've faced, Batavia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730794024266
