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174-176 Bank Crossing Sc Reviews
Read reviews from customers who used our services at 174-176 Bank Crossing Sc
Total reviews
343
Average Rating
4.5/5
Eli is courteous. Informative about explaining what needs to be repaired and replaced on our Maytag washer. Polite and respectful too.
Cristina A,
Customer service response - Thank you for the review, Cristina! We're happy to hear that Eli was courteous, informative, and respectful while explaining the repairs needed for your Maytag washer.
Sears Home Services on 1763950947150
The technician was great. He was friendly and very knowledgeable. He explained everything he was going to do by showing me what he was doing. On the other hand. Not the fault of the Technician. But he arrived 2 hours pass the 8 am to 12n window. And trying to reach someone by phone was nearly impossible due to the automated system. But Sears had no issue having someone call to try and sell me a home warranty for my appliances.
Valice H,
Customer service response - Thank you for your feedback, Valice. We're glad to hear the technician was friendly and knowledgeable, and we apologize for the delay and difficulty in reaching us.
Sears Home Services on 1733806130595
Good tech but never got an invoice/receipt.
adrian W,
Customer service response - Thank you for your feedback, Adrian. We apologize for the inconvenience regarding the missing invoice/receipt. Please contact us directly so we can assist you further.
Sears Home Services on 1726186054693
Technician very friendly, polite and professional.
Kathy W,
Customer service response - Thank you for acknowledging our technician's professionalism and friendly demeanor. We're glad to hear you had a positive experience.
Sears Home Services on 1711431078819
He fixed the oven, but appeared not to be happy about it, making noises, comments and grunts the whole time. It actually made me uncomfortable.
Michelle Y,
My blower motor and fan stopped working. According to your technician, the mounting screw came loose on the blower fan. Causing a loud noise and eventually burning out the blower motor.Your technician gave me all negative feedback on my AC unit inspection. Stating that this was the wrong unit install in the property and the blower fan and motor were in-operative. Do your technicians get bonuses for saving Choice Home Warranty money? The reason I’m saying this is when I received feedback from Choice Home Warranty, It was stated By the technician that because of the faulty unit operation, they would not cover the claim. That explains why he kept saying doing the inspection “don’t know if they’re going to cover this claim.
James H,
Customer service response - We're really sorry to hear about your experience, James. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775694018449
I was very disappointed with the service that I got from Sears.They canceled my scheduled appointment four times for one repair. The service that I got from Sears is very unacceptable. I expected more professionalism from Sears. I do not recommend anyone getting their appliances serviced by Sears.
donye R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641005
It took three tries to get this repair accomplished. The first scheduled time passed with no communication; afterwards, we were asked to reschedule. Just before the second scheduled time, we received a message that the technician would not be able to make the appointment. After the repair, the vent tube came loose and the dryer vented into the room.
Bethann Z,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750835071701
This appointment was made WITHOUT my prior approval. Had spoke with and advised the tech that I would not be available for the appointment and although he said he would simply reschedule, he instead still came to my home when I wasn't available for a visit.
Oshi M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717401458808
They was suppose to come fix my a/c unit. My warranty through choice home warranty. First time they showed up, was suppose to return same day with part , never came back. They scheduled another appointment to come back, never showed or called /texted to say they was coming. They set up another appointment. Once again never showed up, texted 1 hour before scheduled appointment to say the technician is still with another client so they canceled. Finally the next appointment they showed up but didn’t fix the problem. Now I have the same issue , not working properly. Appointment was today. No show, no call. Received a message saying rate the technician What technician, nobody showed up
karleena B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781223523845
