Appointment Lookup
802-552-4364
174-176 Bank Crossing Sc Reviews
Read reviews from customers who used our services at 174-176 Bank Crossing Sc
Total reviews
371
Average Rating
4.4/5
Excellent experience with two professional technicians who quickly diagnosed and fixed the issue with my dryer. The AI agent on the other hand, called me 3 times requesting the same information. That needs to be fixed. Maybe put the techs that solved my issue on the job.
Frank J,
Customer service response - Thank you for your feedback, Frank! We're glad to hear the technicians provided an excellent experience, and we appreciate your input on the AI agent.
Sears Home Services on 1788469248022
Bradford W,
Customer service response - Thank you for the amazing 5-star review, Bradford! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788031281830
My technician was wonderfully helpful, found and fixed the baseline issue
Ashley S,
Customer service response - Thank you for your feedback, Ashley! We're glad to hear the technician was helpful and resolved the issue effectively.
Sears Home Services on 1787857742439
Katherine W,
Customer service response - Thank you for the amazing 5-star review, Katherine! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787590761658
This was the most competent technician, out of the six or more, that you’ve dispatched to our home, yet! He throughly explained the system and told us what to expect.
Miss S,
Customer service response - Thank you for your feedback, Miss Suzie! We're glad to hear the technician was competent and thoroughly explained the system to you.
Sears Home Services on 1787335208624
Alex was so professional and kind, got the problem diagnosed quickly and helped us with the next steps.
Erin S,
Customer service response - Thank you for your feedback, Erin! We're glad to hear Alex was professional, kind, and helped you with the next steps after diagnosing the problem.
Sears Home Services on 1786482488854
Joshua, was great. Sears overall is a problem. Joshua was the fourth visit I've had from technicians. He was scheduled after I left a 9-5 window open last week which, after waiting all day, was cancelled by Sears around 3pm. I was never able to get to a human on the phone to rescheduled or address the cancelation. This is unacceptable. I did not pay for a home appliance warranty to only speak to AI. Naming her Samantha is so insulting, there is no need to humanize a non human experience. I will rethink my Sears Home warranty renewal for any company that will prioritize human beings. I thought Joshua was sent to address escalation of my leaking dishwasher to a resolution. I was informed that after four visits yet another tech needs to come out to address the issue and even then it will not be to repair or replace the dishwasher. This lengthy process might be acceptable if I was able to speak to a human being about what all is involved, I was informed that there are no humans to speak to. This is the bad place.
Sabah W,
Customer service response - Thank you for your feedback, Sabah. We're glad to hear Joshua provided great service, but we're sorry for the inconvenience you've experienced with scheduling and communication. Please contact us directly so we can assist you further.
Sears Home Services on 1786040327462
On time, experienced and knowledgeable serving my Husqvarna Riding Lawnmower!
Phyllis T,
Customer service response - Thank you for your feedback, Phyllis! We're glad to hear the service was on time, experienced, and knowledgeable for your Husqvarna Riding Lawnmower.
Sears Home Services on 1785848087188
The tech was VERY PROFESSIONAL and very knowledgeable and also very pleasant and easy to talk too
Yul F,
Customer service response - Thank you for your feedback, Yul! We're glad to hear the technician was very professional, knowledgeable, and pleasant to talk to.
Sears Home Services on 1785512559746
Angela C,
Customer service response - Thank you for the amazing 5-star review, Angela! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785361458570
Fast, accurate, good customer service, thank you
cindy E,
Customer service response - Thank you for your feedback, Cindy! We're glad to hear the service was fast, accurate, and provided good customer service.
Sears Home Services on 1784931805114
Fabiana was kind and professional. She explained everything she found and or repaired so that I could clearly understand. She represented Sears extremely well.
Paula W,
Customer service response - Thank you for your feedback, Paula! We're glad to hear Fabiana was kind, professional, and represented Sears well.
Sears Home Services on 1784669825589
Devin D,
Customer service response - Thank you for the amazing 5-star review, Devin! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783990827213
Excellent job knowledge, very friendly, very experienced person,
Valerie W,
Customer service response - Thank you for the amazing 5-star review, Valerie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783775171948
The technician came within his window for his time. He was prepared. The problem was resolved. Grateful
Danielle G,
Josh was courteous, efficient, effective, and very knowledgeable- GREAT JOB !!
Jim C,
Customer service response - Thank you for your feedback, Jim! We're glad to hear Josh was courteous, efficient, effective, and knowledgeable.
Sears Home Services on 1782843682800
Evelyn J,
Customer service response - Thank you for the amazing 5-star review, Evelyn! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782590210878
Great personality. Nice gentleman. Gold Standard.
shereka78,
Customer service response - Thank you for your feedback! We're glad to hear you had a positive experience with our gentleman technician.
Sears Home Services on 1782498473616
James did a great job with diagnosing our washer’s issues and tweaking a couple of things to make it work better.
Val D,
Customer service response - Thank you for your feedback, Val! We're glad to hear James did a great job diagnosing and improving your washer's performance.
Sears Home Services on 1781880408425
Isabella C,
Customer service response - Thank you for the amazing 5-star review, Isabella! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1781197489439
Josh was very professional and patiently explained things to me. He also resolved my issue very quickly. Thank you!
Andrea D,
Customer service response - Thank you for your feedback, Andrea! We're glad to hear Josh was professional, patient, and resolved your issue quickly.
Sears Home Services on 1781121829969
The technician was very knowledgeable and he was just great 👍 I think his name was Timothy very good guy and very professional
Lonnie W,
Customer service response - Thank you for your feedback, Lonnie! We're glad to hear Timothy was knowledgeable, great, and very professional.
Sears Home Services on 1780602035294
Jermaine did an outstanding job. He was on time and quickly and accurately identified the issue. Issue was fixed all is well. Very professional, courteous and thorough. Great job!
William G,
Customer service response - Thank you for your feedback, William! We're glad to hear Jermaine was professional, courteous, and thorough, and that he quickly and accurately fixed the issue.
Sears Home Services on 1780330188334
Eli was awesome. Showed up early in the morning... did thorough review of our situation. Discovered a bad wire. Then removed drum and cleaned the interior completely. He was cordial, kind and knew what he was doing. We are thankful for him and are glad to have our Dryer back! It's an essential.
Mark F,
Customer service response - Thank you for your feedback, Mark! We're glad to hear Eli was awesome, thorough, and knowledgeable, and that you're happy to have your dryer back in working order.
Sears Home Services on 1780324964640
Eli was awesome! He diagnosed the problem with our washing machine very quickly and even took the time to explain what an actuator is and how it works to my curious teenager. We ultimately decided it would be best to just replace our washing machine instead of having it repaired but I was very happy with Eli and would definitely be happy to use this service again.
Lori S,
Customer service response - Thank you for your feedback, Lori! We're glad to hear Eli was awesome, quick in diagnosing the problem, and informative with your teenager.
Sears Home Services on 1780055539932
