174-176 Bank Crossing Sc Reviews

Not timely with sharing the results of my fridge not repairable

Eli did not even check to see if the washer machine completed a full cycle. He came in, replace the parts put everything back together made sure it turned on and said he was done. I even asked if he made sure it completed a cycle and he said "it should, hes worked on plenty of washers with the same issue" and now because of his non work I have to wait an additional 3 days for someone else to come out. VERY UNPROFESSIONAL would never recommend!

Repair of refrigerator scheduled through Lowes Warranty. Company A & E Factory Services also known a Sears Home service. Appointment was scheduled with a window of 8am to 5pm. Numerous text confirming the appointment. 4 pm, still no show, called AI said technician assigned and on way. when they were not there at 5, AI said appointment now 4:45pm -7pm. No Show! Called again that night AI says they are short on employees and wanted to reschedule another day. Still getting messages to reschedule. I have called numerous numbers, sent text back for a real person to call, only to get thrown back into the AI loop. What a scam. I found number they provided to people on this blog thread, no surprise same AI system as the other numbers.

(Translated by Google) The technician never showed up; out of three scheduled visits, he only came to the first one and wanted to fix everything over the phone. He was very rude and had no knowledge of the problem. (Original) El técnico nunca se presentó, de tres visitas programadas solo vino a la primero y quería arreglar todo por teléfono, fue muy descortés y no tenía conocimiento de la falla.

Repair of refrigerator ice maker was not successful. Have waited 7 days to install new ice maker. After installation, the ice maker still did not produce ice.

My heat is not working temperature is supposed to drop to freezing , technician said he would return same day went to get a part never returned, installation from the ceiling left on the floor broken step to attic

You can forget about talking to a real person at Sears. It’s all by AI and to say the least Customer service does not exist anymore.They made appointments with us and then at the last minute, they contacted us and said they were short on help and needed to reschedule us. Our compressor went out in our refrigerator freezer, which should have taken one week to repair. We have now been living in an ice chest for 2 1/2 going on three weeks. I would advise please never buy a product of LG Kenmore, or any appliance in that category. I forgot to add that we did have to pay over $450 upfront from them to be able to order the part which has not been delivered and/or crew has not shown up to fix our refrigerator.

Very unhappy. They have cancelled and rescheduled appointment 4 or 5 times. Have 3 other plans and have never had this poor service before. When service scheduled, tech show up and take care of the problem. First time using sears home warranty in Atlanta. I pray that the next one they just scheduled works out . Or I will consider cancelling the plan and going elsewhere.

The technician was high on marijuana we could smell it. He was about to leave after he said they shipped the wrong Ice maker and I said it’s the bottom ice maker, and he said oh, that makes sense. After he switched it out both ice makers are not working.