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174-176 Bank Crossing Sc Reviews
Read reviews from customers who used our services at 174-176 Bank Crossing Sc
Total reviews
343
Average Rating
4.5/5
Got a message that the tech would be here between 7 - 8:53pm. He arrived when I wasn't home. He said he replaced the part. I got home and turned the unit on as he said. It has been 9 hours the unit is set to 65 and it is 80 in the house. There is no cool air coming from the AC.
Paul S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759113532439
Andrew was not professional in questioning whether my appliance was accessible. When I shared that I did not care for his tone and how he was questioning me, he told me he did not like mine either. I would have expected better service. I did not allow him to my home as a result as I was uncomfortable with him entering my home.
Patrice H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1758503951809
The technician was 2 hours past the expected arrival time. He wanted $650 to install a $50 part. We dissent him away. What a waste of an afternoon.
Julie T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755742039823
Never showed up had me waiting all day
Marguerite C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755132077073
Not helpful and no resolution
Kenzie K,
Customer service response - We apologize for the trouble you've faced, Kenzie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753832330007
When I applied for the warranty, I stated that the automatic valve of the air conditioner was not working. However, after he came to my house and saw the situation, he said that he was in charge of the air conditioner and not the valve and left. He said someone else would come but there has been no word yet and the air conditioning valve still doesn't work. They promised to send a new technician and took the money. But I haven't heard anything back yet.
Jongeui K,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753320750893
I have been trying to get my air conditioner fixed since June. The first guy went to the house next door, had to wait two weeks for a second appointment. Next guy came on 7/10 ordered A part advised he Wouk be back next week to fix but nothing has been done. You absolutely can’t reach a live person and Choice Home Warranty does nothing to try and reach out or connect me with Sears for an up. This is the worst experience ever. My electric bill is now 466 and my water bill is 163 due to the issue with the air conditioner issue. This is absolutely ridiculous.
Dionne S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753066523361
This is rediculous. I have spent now three days from 8am to 5pm waiting for a service technicial to show up and fix the central AC. He says he called and customer declined service but I did not ever receive a call. I have spent hours with customer service, and AI and just get a run around
Scott M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752808505285
He was more concerned about getting service fee before diagnosis air condition . The service technician did not give me a written results of what the diagnostic testing revealed about air conditioner’s performance .
Juanita H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752018293502
No show for appointment. The technician did not call or show up. Had an arrival time between 8am-5pm. Just received this text messaging saying rate my experience with no technician in sight.
Chris B,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749007453358
