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67 Fowler St Reviews
Read reviews from customers who used our services at 67 Fowler St
Total reviews
75
Average Rating
4.7/5
I’m had to see it was the same tech who had been here before 3-4 years ago. He’s a good person and a great tech.
Philip R,
Customer service response - Thank you for taking the time to leave a review for Sears Appliance Repair. We appreciate your feedback and are glad to hear that you had a positive experience with our technician.
Sears Home Services on 1707448338620
Very professional, knowledge and helpful
George R,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad to hear that you found our team to be professional, knowledgeable, and helpful.
Sears Home Services on 1707368672073
Benjamin, your tech, was absolutely the most diligent professional I have experienced out of all the techs that have worked on this unit since the day it was delivered by Lowe’s. Benjamin was able to detect the frustration I had with this unit getting fixed and he went out of his way after his truck had broke down to see that he fulfilled the order. He did a better job of scheduling than the schedulers. I pray this is the last time I have to have someone come out for this unit, which is not even a year old. It has been nothing but trouble.
Alice M,
Customer service response - Thank you for taking the time to share your experience with Benjamin, our technician. We truly appreciate your feedback, and we apologize for any frustrations caused by the ongoing issues with your unit.
Sears Home Services on 1707287386350
If I had been able to describe what was going on, it could have been fixed over the phone. That would have saved me time and you money? I would have paid $100
Martha H,
Absolutely will use Sears again. Service is exceptional’
David H,
Very polite and professional, explained what the problem was and cost involved.
David P,
Excellent service !
Rebecca H,
He was great!! And the dogs like him too 👏👏👏
Lea W,
The repair tech, Daniel, was very experienced, helpful and detailed in his explanation and handling of our washer issue. Customer service was horrible… from India, VERY DIFFICULT TO UNDERSTAND and did not follow through my request of sending a second tech to handle the stackable unit. So I had to assist with taking the dryer off/on the washer. Should receive some type of discount since I provided the additional labor.
Richard (,
Customer service response - Thank you for your feedback, Richard. We're glad to hear Daniel provided experienced and helpful service, but we're sorry for the issues with customer service. Please contact us directly to discuss your experience further.
Sears Home Services on 1748561960536
While the technician is personable respectful there seem to be a lack of coordination in ordering the parts and confirming it with myself and then following up I had to call back to the warranty company through Lowe’s to get the technician to come back and fix it the job is not complete. The second time the technician came back put in the new pump and the pump doesn’t work I have not even seen a new service order so the technician can come out and fix it With a second water pump again ,the job is not complete but since I’ve been prompted to give this review I’m only gonna give it two stars
chris R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748915078769
