2100 Pleasant Hill Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Holy Icemaker, Batman!!!!
Tech was on time and courteous. After I pointed out that none of the 3 new water filters would go into the base he investigated and diagnosed the problem as a bad water filter base. This eould also keep water from getting to the ice maker and water dispenser. He bypassed it and the water dispenser worked. So far so good. He said I need a new base, and it was $58.00, a 30 minute job, but he didn'thave the part. Great! No problem! How much to install it? $554.00!!!!!!!!! Are you out of your mind??!!?? Even if you assume a minimum 1 hour charge, that's FAR beyond ridiculous and borders on unethical. I think the scam her is to quote a price that is so high that you will be glad to buy that Protection Plan for a few hundred dollars, plus $65 or so per month, which is what he tried to sell me. I do not fault the tech at all. He was nice and did his job. I do fault Sears for trying to scam me into buying the Protection Plan. Guess what? I ordered the part on- line and I guarantee that anyone with avworking knowledge of a screw driver can install it in less than an hour, probably a lot less. Will I call Sears again? Highly unlikely.
Rick P, Dacula, GA
Bill was excellent
Bill quickly resolved an issue that a previous tech could not fix. He clearly explained exactly what he did. He is truly excellent in every way.
Beth R, Lawrenceville, GA
Dan the Man
Always a pleasure to see Mr Dan. He's great. Always fixes the issues. Pleasant and knowledgable! Thx Dan
Ellen W, Suwanee, GA
Sears Home Service
Shaquan was very friendly and professional. He was very competent and took time to explain the problem to me. He was an excellent representation of customer service.
Sean W, Dacula, GA
Great Service
Great Service , Very thorough job on older appliances ....!
Renee J, Lawrenceville, GA
Exceptional service.
Knowledgeable, efficient, courteous. 100% satisfied. All issues and concerns fully addressed.
James G, Suwanee, GA
Dryer Repair
Taesoon was prompt, knowledgeable and very informative. Professional job working in tight space.
Roderick M, Lilburn, GA
Professionalism
The technician was friendly and he explained everything
Dale P, Buford, GA
Very professional; great customer service
Shaquon demonstrated good professionalism and great customer service on both appointments.
Francis A, Snellville, GA
Repaired was easy
The technician was extremely helpful and pleasant. I will recommend Sears for my repair services.
Princess G, Grayson, GA
