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2100 Pleasant Hill Rd Reviews
Read reviews from customers who used our services at 2100 Pleasant Hill Rd
Total reviews
176
Average Rating
4.3/5
If I could give yall a 0 I would. The past 2 appointments you all did not show up and lied to my Home Warranty company. I will never use your service or A&E Factory Services. Yall are the worst appliance repair company I have ever come across. Grabage. For anyone reading this review, avoid A&E Factory Service at all cost. Below are the full events and dates of what occurred: - 1/28, our dryer stopped working since we filed a claim with our home warranty company. A&E factory services was assigned our claim. - 2/2, Taesoon K came over, diagnosed the issue as a belt and thermostat issue and ordered parts - 2/20, Taesoon K came to install parts, dryer still did not work, he ordered a new control panel - 2/27, Taesoon K came back, installed control panel, dryer still did not work so he ordered another control panel - 3/5, Taesoon K never showed up for our appointment. I was not able to get any assistance from your Sears phone numbers. I contacted my Home Warranty company and they told me that Taesoon K closed the order saying that “I had notified him that I was going to use a different vendor.” This was a lie. I was never contacted by Taesoon K and this statement never came from me. Home Warranty company scheduled a follow up appointment for 3/8, requesting a different technician since I have the control panel waiting to be installed. - 3/8, received email that Ian L was scheduled to come install the control panel. He never showed up. When I called my Home Warranty company I found out that he or the company, not sure which closed the order claiming that “I refused service”. Once again, technician never showed up or contacted me. I even received receipts signed “Off site”, claiming I had signed them.
Steve L,
Customer service response - Thank you for taking the time to bring this to our attention, Steve. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710129945480
The machine did not work at all we waited one week the job is not complete
Emile B,
Customer service response - Thank you, Emile, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706498183088
Jae N,
Customer service response - Jae, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1706228250388
Technician said he cannot fix the issue. This is a follow up to the same issue we originally requested service for. Technician was very rude to my wife
Gordon M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705913604653
Unfortunately, the technician didn’t show up for his appointment until 5 hours after his window. When we say that we are disappointed. He did not like it and left with out checking the work or fix the problem. We are requesting that we have someone else come as soon as tomorrow morning. We are very disappointed from the service.
nahla A,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you found our service professional and that we did a good job.
Sears Home Services on 1705676790718
I found him to be quite rude and non responsive to my questions about the what was being repaired because I was not present during the initial inspection; however, he seemed to be quite concerned about if my mini Goldendoodle was secure. My pup who he didn’t see until he was done and who didn’t bark once, didn’t bother him at all. I found him to incredibly rude.
J C,
