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802-552-4364
2100 Pleasant Hill Rd Reviews
Read reviews from customers who used our services at 2100 Pleasant Hill Rd
Total reviews
173
Average Rating
4.3/5
Bill was knowledgeable, professional, thorough, and provided the diagnosis analysis we requested for our washer. Please commend him on a job well done. CSM (R) Tony Willis
CSM W,
Customer service response - Thank you for your feedback, Tony! We're glad to hear Bill was knowledgeable, professional, and thorough in providing the diagnosis for your washer, and we'll be sure to commend him for a job well done.
Sears Home Services on 1781316089522
This service call was due to my refrigerator water dispenser running at almost a trickle. The Sears Service technician was excellent in his troubleshooting and isolating the problem. However, the cost of the repair was almost $700.00, which I thought was completely outrageous. I asked for a breakdown of the cost of the part vs. labor, and the part itself was $200.00 plus dollars, and the labor was 400 plus dollars. Of course I opted out of the repair. I asked for the part number of the valve that need to be replaced, and I found the brand-new OEM part on Amazon for less than half the cost that Sears wanted to charge. I watched a YouTube video and replaced it myself, which took all of 15 minutes. The moral of the story is, When in doubt DIY.
Ronnie H,
Customer service response - Thank you for your feedback, Ronnie! We're glad to hear the technician was excellent in troubleshooting, and we apologize for the cost concerns.
Sears Home Services on 1779662376173
박서영,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779474476912
Awesome, great customer service. Great communication, excellent work.
Lady K,
Customer service response - Thank you for your feedback! We're glad to hear you had a great experience with our customer service, communication, and work quality.
Sears Home Services on 1778691010313
Tech was professional and kept me updated on all he was doing.
Ralph J,
Customer service response - Thank you for your feedback, Ralph! We're glad to hear the tech was professional and kept you updated throughout the process.
Sears Home Services on 1777930820071
The technician did a wonderful job fixing our microwave. He was very professional, and provided great service.
Thao H,
Customer service response - Thank you for your feedback, Thao! We're glad to hear the technician did a wonderful job fixing your microwave and provided great service.
Sears Home Services on 1777417724745
WILLIAM C,
Customer service response - Thank you for the amazing 5-star review, William! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777389081735
Overall, good repair experience although scheduling aspect of the transaction could definitely have been better. The repair, ordering process and installation by the technician however, went smoothly and the technician was professional, knowledgeable, courteous and thorough.
Sam C,
Customer service response - Thank you for your feedback, Sam! We're glad to hear the repair and installation went smoothly and that the technician was professional and thorough, and we appreciate your patience with the scheduling aspect.
Sears Home Services on 1776880486720
