2100 Pleasant Hill Rd Reviews

He lied about service didn’t even look at my hvac told me about warranty that sears would honor if I called sears but then on the new claim told me I had to call my warranty company. And then didn’t show up for claim at all worst technician I’ve ever experienced totally unprofessional.

Minus one !!!!!!!! totally inept did not know the refrigerator he was working on had to be told something by me that I found on YouTube was the worst service call I have ever ever ever had should not be employed as a technician at all was told by your text messaging service would be here at 12:30 actually called an hour later and said he would be here in 20 minutes Very poor scheduling would like a refund on this warranty because if this is a service I get it’s not worth a dime.

I paid them over $ 600.00 to fix my washer only for it to still not work. Now I can't get to a human and their automated phone system doesn't give me an option for the problem.

Person came and looked at only refrigerator and not other 6 appliances and said he doesn’t know about them but then forged my signature for acceptance of estimate on other appliances

The overall service was terrible. After numerous follow ups, the automated system didn’t recognize my phone number, advising that I had no scheduled orders or appointments. My appointment scheduled was cancelled. Sears Tech couldn’t locate the parts BUT they had my $510.30. I requested that the 1st tech due to demeanor not return to my home. He called just prior to his arrival, asking so you know how this goes right? HUH!! The second tech didn’t ask me to sign anything. He signed for me after leaving my home. Hopefully, someone realizes that’s not my signature. I have no problem signing legibly. Finally, I want ALL of my money returned, every red penny.I I provided the model and serial numbers to expedite my service, and Sears knowingly sent a tech to my home knowing they no longer made the parts for my appliance. Once they realized, they couldn’t help me, you’d think someone from customer service would contact to effect a refund or just send the refund. Almost 30 days later, I reach out to ask how to return the ordered part they finally found that was not the solution to the dryer problem and they tell me, return the part, fill out a form verifying you’ve returned the Pat, allow us to validate your return and then it’ll take 7-10 days to get my loot. Really, terrible service. I’ll update with photos of my signature.

Technician did not come!!! After rescheduling

After service guy visited, now nothing is working They came to fix the ice maker and now freezer and ice maker both are not working. They charged $699.00 for parts and labor to fix ice maker. Original part was uninstalled and $ 580.76 was not issued. Below are technician details and order details. Service date: 7/22/2024 Brand & Product: SAMSUNG REFRIGERATOR, BOTTOM FRZR Service Order Number: 10712033 Service Unit Number: 0008035 TECHNICIAN INFORMATION Technician ID 0889808 Technician Comments Uninstall new IM,DA97-15217D&control board,DA92-00447, fill out CWO refund form for requesting refund to CX $580.76.

I had the Sears Warranty progrom for over three years before requesting a service on my microwave. First I had to pay a $100 deductible. Then SP came to do assessment but then had to ord er parts thus he seeded to reschedule. The part came and the SP came back but couldn't complete the repair because it was the wrong part. To this day I have to endure this cycle of incomplete service which has created major inconvenience.