2100 Pleasant Hill Rd Reviews

The tech was fine but your customer service needs help. I have been trying to talk to a live agent. There is no response to emails sent, you call or use the Chat you're told there are no live agents available.

The repairman was amazing. It’s the customer service with Sears. They have rescheduled my appointments several times without notification. Therefore I am sitting at home for hours with no call no show. I call only to be disconnected abruptly or sent to an AI bot named Samantha that repeatedly tells me there are no live agents. I have been going through this process for the past three weeks and still don’t have a functioning oven.

I am extremely frustrated with the service I have received through my home warranty company using Sears for a dishwasher repair. I have now had seven appointments scheduled. Out of those, four were rescheduled and three were complete no-shows. I have missed three full days of work waiting for technicians who never arrived. That is unacceptable. To make matters worse, there is no way to reach a real person. The phone system is AI only and does not allow you to speak with anyone. The chat feature will not let me move forward because it claims it does not recognize my phone number, even though it is the number on the claim. So I am left with no working dishwasher and no way to get real help or accountability. This has been an incredibly stressful and time-wasting experience. A company handling home repairs should at the very least show up when scheduled and provide a way for customers to speak to an actual representative when there are problems. I would not recommend this service based on my experience. Editing review a month later. The saga continues. At one appointment, the technician installed parts that had been ordered for my dishwasher, but the dishwasher continued to leak. He then said another part was needed — a wash/clean arm for the bottom of the dishwasher — and ordered the part to be delivered to my house and scheduled another appointment to install it. The part arrived at my house the very next day, but the technician never showed up for the scheduled appointment and never called. This caused yet another missed day of work. Since the part was already delivered, my son ended up installing the wash arm himself, and the dishwasher is still leaking, which means the problem was misdiagnosed twice. When I contacted my home warranty company to find out what was going on, they informed me that Sears now shows “no record found” for my service order, even though this claim has been ongoing for months. The warranty company even admitted they have had ongoing problems with Sears service, and they had no choice but to finally send another company. Between the misdiagnosed repairs, multiple rescheduled appointments, no-shows, lack of communication, and now missing service records, this has been an exhausting and completely unacceptable experience. I have never experienced customer service this poor from a service company.

Not only was the repair not made but their driver left marks on my driveway. Trying to get a human on the phone has been painful. I'm going to contact the State Department as someone needs to pay to this off my driveway. In addition reporting how difficult it is to get a human on the phone. Looking at these reviews, this company looks like it needs to be investigated by CFPB; I'll be filing a complaint with them as well. And encourage everyone else to do so.

I am extremely dissatisfied and frustrated with the Sears Appliance repair service. I scheduled my appointment for 8am to 12 and the technician bailed on the appointment before 9am. I will never use their services again. There is no way to reach anyone and every time I’ve called I’ve only gotten an unhelpful automated response. I am absolutely disgusted at the poor quality of this company.

I been scheduled to repair my refrigerator this past Monday from 8-12 no one show up or call. Then in the afternoon they sent me a text to reschedule for today 10-8-25 between 8-12. No one has come or no text or nothing. They don’t have a person to talk. And the AI system they have is not worth it

WARNING ⚠️ SEARS SERVICE REPAIR IS NOT THE OPTION YOU WANT!!!!! I am a homeowner with a home warranty that uses Sears as their third party. It is now 9/30/2025. I service request was placed with sears on 7/6/2025. My washer is still currently NOT repaired. They have no call no showed on three appointments as of today. Each appointment between the hours of 8am & 5pm. That means 9hours of waiting. Today again. No call no showed. I work from home and have a ring video on every entry point. They lied and said the came and I was not home. They lied. 🤥. My home warranty is with American Home shield . WAS WITH AHS. For Two months SEARS HAS BEEN JERKING ME AROUND. Their AI only access to customer service is trash and loops you around in circles. Even a rep from the warranty said they’re a nightmare to work with. It’s now 2months and I still have parts sitting in my laundry room with no idea when a live/real person will even address this issue. If you enjoy stress, broken parts and AI loops Sears service Repair. In you want actual service and prompt support and your items fixed DONT CHOOSE SEARS SERVICE REPAIR OR AMERICAN HOME SHIELD. JUST DONT DO IT. THEY ARE NOT JUST A HEADACHE THEY ARE A NIGHTMARE.

We are going to need more information about what he found. He said when he was here that he would tell the warranty company that we need to have a plumber assigned to clean out the drain but the paperwork he sent by email indicates that we don’t have a problem with the drain. Someone will need to call us to explain all of this. Thank you.

Waiting for whole day and did not show up!

The repairman was told everything that was wrong with the mower, but I asked him a couple of times if he wanted to actually drive it so that he could experience it for himself which he declined to do. I asked him whether any work was actually done during a diagnostic, and he said “they don’t want them to drive mowers with the deck damaged. He did no examination under the hood at all, even though he was told the oil leaked and probably needed to be changed. Now I need to add that the mower is being used currently, and driving it would not have made it necessary to engage the blade at all which involves the deck issue. After 15+ minutes at his truck writing the estimate I was given the information. At that time I asked whether they actually do any work on the mowers during the diagnostic and he said the parts had to be ordered. I then asked if I had to make a decision at that time and he said no, but that the diagnostic fee had to be paid at that time. I paid the fee and then asked if he could at least change the oil today. He then told me that he couldn’t do it since I had already paid the diagnostic fee which closed out the ticket and he would not have a way to bill me for the service. If I had to pay for the diagnostic today, that would have been the case even if I had decided later to go for the additional repairs, so I don’t understand why he could not have at least done the oil change and charged me for it. I attempted to speak with someone in customer service which was a giant waste of time. I really feel there was no intention to work on the mower today. This was really a waste of time and money and I will not be using Sears again. I would also suggest that service technicians introduce themselves upon arrival to avoid homeowners having to ask them for their names.