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1308 W Walnut Ave Reviews
Read reviews from customers who used our services at 1308 W Walnut Ave
Total reviews
43
Average Rating
4.3/5
Cecil F,
Vinh N,
Donald the technician was persistent in getting my dryer fixed I appreciate his patience and hard work in getting my dryer working.
Teresa P,
Baller
Brandon B,
VERY GOOD REPAIE PERSON
JAMES F,
Customer service response - Thank you for leaving a review with Sears Appliance Repair. We appreciate your feedback and we're glad to hear that you had a positive experience with our repair person.
Sears Home Services on 1707207194662
Very knowledgeable and helpful.
LaVonne W,
Customer service response - Thank you for your positive feedback; we're glad our team could assist you effectively!
Sears Home Services on 1719549534321
My technician rates 5 solid 5 stars. The sears service: setting up the service call and communication with only AI and not being able to talk to a human being rates zero stars. Not even 1. My rating reflects both these considerations.
Kathryn S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753320750890
I attempted to call and schedule repair, but was greeted by an 'AI agent'. I asked for a human but I apparently angered the robot as I was told they only use bots and humans no longer exist. Gee, I wonder why Sears closed all their stores? I was honestly hesitant to call anyway based on my last experience with Sears, but I can say with out a doubt I'll never do business with any company that doesn't use humans to answer their phone
Dwayne N,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767921836636
Glen was scheduled to come to my home for a repair between 8-5. I sat home all day and waited. At 5:30 I cancelled the appt. Will not call them again.
Kathy G,
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767144073057
Our service tech, Christopher, did an excellent job repairing our refrigerator. He deserves 5 stars. However, Sears Home Services company gets 0 stars for their extremely poor customer service. No live person to speak to, only AI communication. This company gets a F for customer service and also for canceling appointments on the day of a scheduled appointment. It took 3 weeks for the refrigerator to be repaired. Never use Sears Home Services again !!!
Jim W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762473045074
