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6000 N Point Circle Reviews
Read reviews from customers who used our services at 6000 N Point Circle
Total reviews
170
Average Rating
4.4/5
These guys rescheduled my appointment after another two weeks of the scheduled appointment saying they were overbooked (On the day of the appointment). They are truly unprofessional!
Pradeep K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723357945450
Appointment time delayed all day. Verbal inquires by the tech did not occur until last minute. Policy of the company is that they do not do zoned AC units. This should have been asked initially by the company. Appointment reassigned by warranty company.
Nicholas S,
Customer service response - We apologize for the trouble you've faced, Nicholas. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560093285
Maria M,
Customer service response - Hi Maria, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1721530056060
Rude, Didn't fix the problem. Closed the ticket. Will not come back. DONOT USE THIS COMPANY. I cannot get hold of a Human. Appointments are 3 weeks out. Update: They asked me to give them information on Facebook messenger. 2 days past - Still no response. DO NOT USE THIS COMPANY. THEY ARE FRAUD
M M,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721390308799
Poor quality of work. He visited 4 times and ordered bunch of parts but still didnt fix the issue. Super Bad work.
Prajwal K,
Customer service response - Thank you for taking the time to bring this to our attention, Prajwal. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1721198093213
At first i wrote: Fast! And already the house has cooled down. Whew! But the improvement didn't last. The next morning the house was warm again. Now the house is at 80 degrees, warm air is blowing from the vents and my next appointment is more than two MORE WEEKS LATER. UNSATISFACTORY, since I reported claim on June 15 New date is July 17. ### SEARS HOME SERVICES and CHOICE HOME WARRANTY. Between the two of them, you wouldn't think my AC would have been out since JUNE 24! Thet tell mrme the Sears technician will be coming on JULY 18! Can you believe it?? THIRTY FIVE DAYS???
Judy M,
Customer service response - We're thrilled to hear your house is cool again! Thanks for choosing us and for your positive feedback.
Sears Home Services on 1719549493128
Absolutely horrible experience. After a diagnostic visit and a repair visit, my Refrigerator was broken more than the initial visit…. And they are coming up with tons of excuses & asking more money …
sunil G,
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710809797567
The technician who came in had to order two parts he said one of the parts does not belong to the refrigerator and I have and I have to purchase it so I went to Home Depot and purchased that part but when he installed that part he said now we need another part to order, but that part belongs to the refrigerator and he called and tried to order it, but the service center told him: ” since you completed this service you cannot order any parts for it anymore” I don’t know why he completed the service before he actually finishes the job. Now the refrigerator is still not working and he told me to call and schedule an appointment again this is really disappointing
Fariba G,
Customer service response - Thank you, Fariba, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705913395805
Sears Appliance Technician could not find cause of water dripping from left door on refrigerator. Sears has visited my home 3 times and did not find cause of water dripping.
Bob G,
Absolutely horrible experience. After a diagnostic visit and a repair visit, my washer was broken more than the initial visit. The technician said he could not fix the washer so we asked for a refund of the $298 we paid for the repair. He asked my wife to sign a document and explained to her that would start the refund process. After now 3 calls where we have been transferred to 8 different people during the call, still no refund for anything. Every time I call they claim there is no record of requesting a refund at all. I have now been left with a washer that is more damaged than when they initially started and I am out $298. Stay away and do not use Sears at all.
Spenser B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707201966172
