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6000 N Point Circle Reviews
Read reviews from customers who used our services at 6000 N Point Circle
Total reviews
173
Average Rating
4.4/5
Lisa K,
Customer service response - Thank you for the amazing 5-star review, Lisa! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785353717860
⭐⭐⭐⭐⭐ Today's date: July 28, 2026 I had an outstanding experience with Trevon during my Sears refrigerator repair service. He was professional, knowledgeable, kind, and arrived on time. He took the time to explain everything clearly, answered all of my questions, and gave me confidence that my refrigerator was in excellent hands. What impressed me most was his professionalism and genuine care. It's rare to find someone who combines technical expertise with such outstanding customer service. I am incredibly grateful for the excellent service I received. If I ever need service again, I only want Trevon to perform my repairs. Sears is fortunate to have a technician of his caliber. Thank you, Trevon, for an exceptional experience!
Angela M,
Customer service response - Thank you for your feedback, Angela! We're thrilled to hear about your outstanding experience with Trevon and appreciate your kind words about his professionalism and customer service.
Sears Home Services on 1785255749134
5 Stars for Alex, the service technician! 3 stars for the actual AI reservation system. 0 Stars for the company's complete disregard for the Customer! The company's Service is Ridiculously BAD! Sitting at home for an appointment "window" of 9 hours (8am-to-5pm) without the option of selecting either morning or afternoon and misinformation from the AI messaging telling you specific time "windows" - which the technicians are unaware - of is HORRIBLE! No human ever contacts you for the FIRST appointment for the technician to come inspect and diagnose the issue to order parts. You are chained to your home all day unless the technician initiates contact to tell you they did not know of the assignment and they are 2+ hours away on the other side of the world, so you will need to be rescheduled for tomorrow (ANOTHER FULL DAY OF WAITING). Then, wait for the parts for who knows how long), before another FULL DAY OF WAITING for the technician to get to your home to actually repair the appliance. I have nothing against using AI and automation, but it would be wonderful if any of these service companies had ANY respect for our time and actually managed their teams to align with the CUSTOMER'S needs. AI Auto-responder is LAME!!! Do Better and actually contact your customers!
Samuel S,
Customer service response - Thank you for your detailed feedback, Samuel. We apologize for the inconvenience caused by the scheduling system and lack of communication, and we appreciate your recognition of Alex's service.
Sears Home Services on 1783547198458
Technician was timely and efficient !
Sandra S,
Customer service response - Thank you for your feedback, Sandra! We're glad to hear our technician was timely and efficient.
Sears Home Services on 1781020668274
Thorough and professional!
Kathleen M,
Customer service response - Thank you for your feedback, Kathleen! We're glad to hear the service was thorough and professional.
Sears Home Services on 1779383737394
Tim is amazing. He found the issue in 5 min and educate us how to check next time.
Eagle,
Customer service response - Thank you for your feedback, Eagle! We're glad to hear Tim was amazing and provided helpful education on checking the issue.
Sears Home Services on 1778514394625
Isaiah was excellent. Now the AI is terrible and got to go. I never was able to speak with a real person during the process. Thank you!
Stella D,
Customer service response - Thank you for your feedback, Stella! We're glad to hear Isaiah was excellent, and we apologize for the difficulty in reaching a real person. Please contact us directly for further assistance.
Sears Home Services on 1776993762500
Tim P,
Customer service response - Thank you for the amazing 5-star review, Tim! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775587275920
Timothy was kind, and very professional. He had a great sense of humor. He quickly diagnosed the problem and was on his way.
Cathy M,
Customer service response - Thank you for your feedback, Cathy! We're glad to hear Timothy was kind, professional, and efficient with a great sense of humor.
Sears Home Services on 1775139781739
Christi S,
Customer service response - Thank you for the amazing 5-star review, Christi! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775059480874
Soheil Z,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1774491078609
Timothy is excellent technician, he explains about the part and repairs before changing the parts. Also helps with quick tips for longevity of appliances.
sujatha R,
Customer service response - Thank you for the 5-star review, Sujatha! We're happy to hear that Timothy provided excellent service and shared helpful tips for your appliances.
Sears Home Services on 1774313125415
Polite. Thorough. He gave me details about my machine and how I can keep up with maintenance until next year.
Debbie B,
Customer service response - Thank you for the 5-star review, Debbie! We're happy to hear that you found our service polite and thorough, and that you received helpful maintenance tips for your machine.
Sears Home Services on 1772496127152
Eli was great. Repaired in 1 hr
Pooh B,
Customer service response - Thank you for the 5-star review! We're happy to hear that Eli did a great job and completed the repair in just 1 hour.
Sears Home Services on 1771288500021
He found the problem and fixed it.
Iris G,
Customer service response - Thank you for the 5-star review, Iris! We're happy to hear that the problem was found and fixed.
Sears Home Services on 1769556105590
Timothy J,
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1769395728897
Richard W,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1768881278157
Great service very professional and very thorough.
Phil B,
Customer service response - Thank you for the 5-star review, Phil! We're happy to hear that our service was professional and thorough.
Sears Home Services on 1767921779737
Dishwasher rack repair was needed when the plastic track guides failed. The technician had the kit assembly needed and job was completed on initial visit. Very thankful!
Allison H,
Customer service response - Thank you for the 5-star review, Allison! We're happy to hear that the technician had the necessary parts and completed your dishwasher rack repair on the first visit.
Sears Home Services on 1767143830887
Repairs were done on a timely fashion. Repair person was friendly and professional. He diagnosed the problem quickly, ordered the part and came back the day after the part arrived at my house. We are very pleased with the serviced received! Thank you.
Tony M,
Customer service response - Thank you for the 5-star review, Tony! We're happy to hear that our repair person was friendly, professional, and provided timely service.
Sears Home Services on 1766104235715
Good!!👍
Vernice V,
Customer service response - Thank you for the 5-star review, Vernice! We're happy to hear that you had a good experience.
Sears Home Services on 1766023059476
Arrived on time and great service
Sange S,
Customer service response - Thank you for the 5-star review, Sange! We're happy to hear that our service was timely and great.
Sears Home Services on 1764908167154
Carla E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1764731365895
Judy E,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1763599279947
Rhett W,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1762473130766
