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5670 Fruitville Road Reviews
Read reviews from customers who used our services at 5670 Fruitville Road
Total reviews
235
Average Rating
4.4/5
The repair technician was very good. But the time period of diagnosis and order and receipt of parts took too long.
Mark D,
Customer service response - We appreciate your feedback and apologize for any inconvenience caused by the extended time period for diagnosis and parts delivery. Thank you for recognizing the skills of our repair technician.
Sears Home Services on 1707189065071
James worked methodically to isolate cause for the reported leak in Kenmore front load washer, but found no trouble. He explained the 30 day warranty and how service call billing for same issue would be waived if leaking again. He gets 5 stars! My only complaint is not about the technician but the AI assistant being the only option to talk to A&E. It made many mistakes with name, address, duplication of appointments and scheduling. When needed a human point of contact should be made available. Change that and I’ll consider signing up for appliance maintenance. The AI assistant makes this only a 3 star experience overall.
Dave K,
Customer service response - We apologize for the issues with the AI assistant, Dave. We're glad James provided excellent service, and we appreciate your feedback to help us improve our communication process.
Sears Home Services on 1750981121705
The technician is very professional and well-prepared. However, the service notification website needs significant improvement as the information is not accurate. You should also consider reducing the window for service.
George F,
Customer service response - Thank you for your positive feedback, George! We're happy to hear you found our service professional and well prepared.
Sears Home Services on 1747093023481
Notifications of arrival were poor and him asking me to recycle the old motherboard was poor.
William S,
Customer service response - We apologize for the poor notifications and inconvenience, William & Julie. We appreciate your feedback and will work to improve our communication and service.
Sears Home Services on 1737429062842
Mary N,
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on 1705562743024
As a third party once the appt was scheduled thru best buy there was no contact way to directly contact Sears and they without contacting us cancelled the original appt and did not reschedule and we had to re call Best Buy and the next appt was 4 days later Noy acceptable
Diane H,
Customer service response - We apologize for the trouble you've faced, Diane. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734274959234
Very bad never use sears again
ROBERT B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716258399924
Not qualified to work on the GE Monogram.
Louis R,
Customer service response - Thank you, Louis, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1711075112885
The service technicians were unsure whether their diagnosis would even resolve the issue. Unfortunately, no parts were available, which means a return visit would be necessary. Overall, this was a very disappointing service experience
Amy M,
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782434545250
This service experience was horrible. Not the tech, but company fault. This system of a 9 hour window and no live person able to update is unsatisfactory. My time is valuable and the attempts at updating the service window were futile with AI support. The tech arrived more than 1 hour later than the end of the window..5pm. I was stuck in my home all day, 2 days before Xmas.
Norma W,
