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5670 Fruitville Road Reviews
Read reviews from customers who used our services at 5670 Fruitville Road
Total reviews
235
Average Rating
4.4/5
Ice-maker stopped working 6PM on our 10-year-old Whirlpool fridge... got on-line, did a quick search and found SEARS Home Services, went to repairs and entered refrigerator Model and Serial number along with issue being seen, and made a scheduled appt. for the next day, while also signing up for text alerts... so hit the OK button and immediately got a confirmation email and IM that night, then an email and IM next morning confirming visit and smaller time window, from the technician Peter R. to arrive. Peter then called me 30 mins before arriving in a SEARS van spot on time. Very nice gentleman, he explained there is a SEARS specialist for each type of equipment, and he covered fridges and freezers. Asked a couple more questions about the issue, then got right into diagnosing the issue... after working for a while, and testing all he could, he concluded and then explained clearly to me that the ice maker looked like it had failed, and needed replacement - he had one on the van, courtesy of the model/serial No. information previously entered when scheduling the appt. New unit was installed in 30 minutes, fridge closed, and ice is being made as if he was never here - and I thank him for being a very clean, neat and tidy worker, so we can see why he is rated at 5 stars ! I am very pleasantly amazed by the easy on-line scheduling, the genuine next day service, the availability of replacement parts and the quality of the SEARS personnel like Peter, and I like that the service call charge is considered part of the final repair charge if the on-site quote is accepted and as a bonus, SEARS had a 10% discount voucher on-line that was also successfully applied. Would use this service again, in fact have just scheduled a repair call for our cooktop for also next day.... Great job Peter and SEARS - thank you.
Gary F,
Customer service response - We're thrilled to hear about your positive experience with Peter and our service! Thank you for choosing us for your appliance repair needs and for highlighting the ease of scheduling and the quality of our work.
Sears Home Services on 1717393433425
Polite and knowledgeable
Pat G,
Customer service response - Thank you for your positive feedback about our polite and knowledgeable team. We're delighted to have served you.
Sears Home Services on 1716966667462
Very competent, very well done. thank you
Lorraine A,
Customer service response - Thank you for acknowledging our competence and the quality of our work. We greatly appreciate your feedback!
Sears Home Services on 1716881434344
Very nice gentleman very professional very clean
Junior P,
Customer service response - Thank you for taking the time to share your positive experience. We’re thrilled to hear you found our service professional and clean!
Sears Home Services on 1716876554378
Very knowledgeable with looking at resources to solve my issue
James C,
Customer service response - Thank you for acknowledging our dedication to solving your issue by utilizing every resource at our disposal. Your feedback is highly appreciated.
Sears Home Services on 1716875768781
Casey was very polite, and diagnosed my AC issue quickly and had us back up and running within an hour. Casey is a great young man. You are blessed to have him on your team.
Dave S,
Customer service response - Thank you for your kind words about Casey; we're indeed fortunate to have him on our team. It's great to hear he was able to resolve your AC issue so efficiently!
Sears Home Services on 1716876594228
Michael B,
Customer service response - Thank you so much for the fantastic 5-star rating, Michael! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716455482217
Jose V,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1716254641875
Vary knowledgable
Ron S,
Customer service response - Thank you for recognizing our expertise. We appreciate your feedback!
Sears Home Services on 1711897486272
Appreciate the work and completion in one call.
James S,
Customer service response - Thank you for recognizing our effort to fix the issue promptly. We're glad we could resolve it in one visit!
Sears Home Services on 1711927174163
