501 N Beneva Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nancy K
HE did a great job in finding the problem with my refrigerator but it stil not fixed not his fault its choicewarantys fault they havent called to have you get the manufactory part and put it in. Iwill have to call the manufactory warranty place and have them send some one with the part to put it in for me monday.
james C
He was great went the extra mile to complete the job right would recommend him 100%
Rick N
2 very nice guys!
harry S
D M
Earnestine K
Tech was kind and explained everything in detail. He was punctual and service was performed in a timely manner.
Dennis P
Peter was excellent and efficient...He explained the problem thoroughly and repaired the refrigerator properly. Highly recommend this technician.
jennifer W
My technician Ryan was prompt, knowledgeable and courteous!
Customer service response - Thank you for taking the time to leave a review! We're glad to hear that Ryan provided prompt, knowledgeable, and courteous service during your appointment. We appreciate your feedback.
Sears Home Services on February 05, 2024
Carol Y
Peter the technician was good and hopefully I will hear from you ASAP. Your new AI system is awful and it is very frustrating not having an option to speak to a representative.There are times when you don’t have access to a computer to get on the internet.
Customer service response - We're glad Peter provided good service, Carol. We apologize for the frustration with the AI system and appreciate your feedback as we work to improve our customer service options.
Sears Home Services on May 12, 2025
Dana R
Tech does not know his products, has ask me many times what is wrong with my dishwasher and he order parts for it a month ago. his information tells him that parts were received so he must know whats wrong with it Takes too long to receive parts. No person to answer the phone all automated. Too many text, too many emails
