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1360 Oviedo Marketplace Blvd Reviews
Read reviews from customers who used our services at 1360 Oviedo Marketplace Blvd
Total reviews
394
Average Rating
4.8/5
Service.
Frustrating. I got no answers to my questions.l And have tried to get a live person to call me to discuss the service.
Jan R,
Sanford, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1782174901652
He was very disrespectful
When he first came out the car, he told me he didn't wanna come out the car. He wants me to open the gate for him because he didn't want to get wet. Then he basically shut me up when I was trying to explain to him what was wrong with the dryer. Then he left my dryer open and it's not even connected to the vent very disrespectful in my home and I told him that. My fiancé heard the way he spoke to me leaving my home and it really upset at him. I had a very bad experience with this rep. He was disrespectful, not professional and did not do a good job. The dryer won't even turn on now.
Abigail C,
Orlando, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775598259362
Review of Jabari and service.
Very disappointed with the service as we tried to have our dryer repaired. The technician was completely incorrect of his assessment of what was wrong with our dryer. Parts were ordered that were never delivered to our home. Appointments were made that were not kept or had to be rescheduled due to errors made. It took his trainer to come with him and tell him what was wrong with our machine. The moment the trainer heard the dryer noise, he immediately knew what was wrong with the dryer and it wasn't the part Jabari installed. Thankfully, the trainer knew and had the parts we needed and after two weeks our dryer was finally repaired. I feel like the initial part, (starter) that he replaced, on our dryer was unnecessary as this was not the problem. Four appointments of waiting all day did not matter to him. I feel we should be reimbursed more than $139.00 due to the fact of incorrect judgement and charging labor when not needed. Jabari told us the motor he thought we needed, we would not be charged for it because of his mistake. Later, he recanted his statement. I will never call for Sears repair again. You have most definitely lost a customer. I cannot image how many more visits it would have taken unless his trainer had not come with him. It turned out a sensor and the door latch needed to be replaced on the dryer. Not the started or a motor!
Ruby D,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759960928235
AC repair
The window of time I was given was 8am-5pm which is ridiculous but, I waited. Your site told me he would be here between 2:10 & 3. Never showed up or called. He just called @7:18 pm. I told him not to come. It is dark in my garage! How was he going to work. This is unacceptable. No regard for my time. No thanks
Deborah B,
Winter Park, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749679368490
Poor service
If this was for Oct 28th, I had no service actually. One man sat in his truck for 2 1/2 hours waiting for the other man. My refrigerator is enclossed in a cabinet. It has rollers. There is a carpet in front of it. The first man who came said two men were needed. Two men came today ,finally ,and said I had to hire someone to move the refrigerator. I am sure I am not the only customer having something enclosed. I need a Sears techinician. Kenny was great when he came , diagnosed the problem, and ordered the part. I would like him to come back. If I have to pay someone to move my refrigerator, why do I need a warranty?
Elaine L,
Winter Park, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730152973753
error codes door lock
Selwyn was able to diagnose and remove the codes but washer is not draining
Michael K,
Winter Park, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729805806131
Cant post what I would like to say.
4 techs 5 weeks for a leak in the coils. Where they had the coils in the warehouse. Definitely not happy with the service. I pray they have done the job right.
James D,
Winter Springs, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1729308212403
👎
I was never contacted re Cinch (whoever that is) bought my account. Also, I wasn't advised monthly and service fees would be raised. I would have canceled my account sooner. Totally unprofessional and I will be letting everyone know not to use your services.
Suzanne F,
Chuluota, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1716674570824
Poor Technician
This technician was rude He kept breaking the appointments and when I asked him why the appointment was cancelled, He said call Choice warranty and hung up on me. He also didn't know his job. He told me I needed a board that was costing me almost $400. Today I had a new Sears technician very smart, polite and knew his job. He had a tool to put in the board and it upgraded the board. Saving me the almost $400 this guy told me.
Joann R,
Alafaya, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1710539906655
2 month and still no refrigerator working
Its been an awful experience, the first technician came (John), and determined the compressor and inverter were bad, failed to smell the leaking refrigerant. He replaced the compressor and inverter, and within a week the smell was horrible, he came back and didnt even want to measure the refrigerant (left his equipment), another tech came and determined it was the power cards (plus another card). The third technician (Williams I believe) came and replaced it but didnt know what it was and ordered the evaporator and 3-way valve switch. Didnt acknowledge the smell after I repeatedly told him it smells like a chemical. Finally the last technician (all different) acknowledged the leaking refrigerant and sent me to call GE for the 5 year warranty system to check the sealed system (thankful he acknowledged the concern). Still, here I am 2 months later, missed Thanksgiving, Christmas, New Years without the fridge. I am now waiting for GE to come at the direction of Sears, truly unacceptable to have to wait this long and very disappointed. Atleast the customer service folks are nice but they are just the messenger.
Edsel Sanchez,
Orlando, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704321893001