1360 Oviedo Marketplace Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great experience
Seth was knowledgeable, professional, and identified and corrected our issue quickly. He was also very personable and eager to make sure we were satisfied with his work.
Bree W, Orlando, FL
Knowledge of this repair technician
This repair technician was one of the most knowledgeable and polite technicians I think Sears has. I have a Sears Kenmore Elite refrigerator. On February 10th I had a technician come out through my home warranty. He told me it was my compressor (which was still under the manufacturer's warranty) I needed the main board because my board wasn't compatible with the new compressor. Then I needed other parts and he'd be back in a week. A week later a Rafael comes in I thought he was repairing it he said no I'm here to check it out and he tells me all the same thing. After fighting with Sears because they kept canceling the appointments. Rafael even hung up on me after telling me he was coming by 2 and the appointment was canceled at 1:25 on March 4th. I contacted my warranty company they said Sears kept canceling and they were trying to get another person to come out and Sears wasn't picking up the repair. I then spoke with a case manager at the warranty on March 14th. He told me to call Sears schedule a service call pay for the repair myself and they would reimburse me the approved repair. So, I did, and John came out on March 15th However he had something to upgrade the main board making it compatible to my new compressor. He then ordered all the parts needed they came, and he completed the job March 27th. I would like to know how 2 other Sears technicians did not know they could have updated my main board, and I wouldn't have to buy one. Not to mention I was a few days shy of being without a refrigerator for 2 months. Sears needs to have more technicians like John and less like the first 2 that came here and cost me those 2 months. I hope you will pay some recognition to John for the great repairman he is.
Joann, Orlando, FL
Refrigerator water line repair
He was knowledgeable and quick, correcting several problems from previous repairs.
Stephen K, Oviedo, FL
Refrigerator technician
Manny was outstanding in his profession.knew what he was doing and very courteous and knowledgeable.thank you.
Segundo Feliciano, Orlando, FL
Very good
Very polite
Jean B, Orlando, FL
Detailed professional
Ivan always listens and is able to pin point the concern. He explains his assessment, repair and offers client maintenances for optimal washer & dryer performance.
Elide S, Orlando, FL
Very professional
The technician was very professional
Chanda D, Chuluota, FL
Great service!
Good Service and good person answered all questions we asked.
Freddie J, Orlando, FL
dryer repair
Your serviceman arrived on time and was friendly and professional
Joanne B, Orlando, FL
Sears appliance tech
This tech was excellent. He really knows stuff Very polite and professional. My range works like new. He has magic touch and somehow things that I did not even know was broken started working.
John D, Sanford, FL
