1910 Wells Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Andrew B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 23, 2025
Donald G
The best experience we have had with Sears Home Service. How do I make sure we get Billie if we need help with another appliance break down?
Customer service response - Thank you for your wonderful review, Donald! We're thrilled to hear about your great experience with Billie. Please contact us directly to request Billie for future service appointments.
Sears Home Services on March 19, 2025
jerome C
Hello.. Tha technician, Randy, was very knowledgeable on my HVAC system.. He did his diagnosis, then knew the issue. He did his service and issue solved. If something happens again, I want him to handle my system. Thank you
Customer service response - Thank you for your wonderful review, Jerome! We're thrilled to hear that Randy was knowledgeable and resolved your HVAC issue. Please contact us directly to request him for future service.
Sears Home Services on March 19, 2025
Alesia J
Awesome customer service and very fast repair time. Thank you so much. A Johnson
Customer service response - Thank you for your wonderful review, Alesia! We're thrilled to hear you received awesome customer service and a fast repair.
Sears Home Services on March 18, 2025
Steve W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 16, 2025
Joseph P
I appreciate Randy for going the extra mile to correct my thermostat problem.
Customer service response - Thank you for your wonderful review, Joseph! We're thrilled to hear that Randy went the extra mile to correct your thermostat problem.
Sears Home Services on March 12, 2025
John E
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 12, 2025
Scott T
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on February 27, 2025
Jessica C
Billy was amazing
Customer service response - Thank you for your wonderful review, Jessica! We're thrilled to hear that Billy was amazing during your service.
Sears Home Services on February 05, 2025
Thomas F
Gavin was a great Technician, but Sears Home Services is horrible. Even horrible doesn't describe the chaos, the misinformation the long time it took to fix problem. What made it even worse was their internal systems kept cancelling our appointments because the system showed only 1 repair part was sent to me, but there were 2 parts in 1 box. In addition, the automated system kept sending me emails saying that I cancelled appointment would I like to reschedule!!!! I had to talk with 4 agents, 2 supervisors and 1 manager to resolve the matter and still had to wait for an appointment. This is the best part. Once the appointment is set up, there is no time given except the date between the hours of 8-5. What other kinds of business do that? None that I know. Even if it were between 8-12 or 1-5. Per Sears Appliance Repair-You need us..We don't carry parts on our truck...and we'll see you between 8-5. Oh yes, a call was not made advising that we will be arriving around 1 or 2. Unbelievable...but at least Gavin the technician was knowledgeable and did a great job. My advise: Don't use Sears Appliance Repair and don't ever get the Home Warranty for a washer or other appliance. This is absolutely the biggest rip-off in the world. I hope someone there takes heed to this and tries to remedy this business as it will be gone soon, like Sears, if it keeps up at this pace.
Customer service response - Thank you for your feedback, Thomas. We're glad to hear Gavin did a great job, but we're sorry for the issues you faced with our service. Please contact us directly so we can address your concerns further.
Sears Home Services on February 04, 2025
