1910 Wells Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Armando V
Great knowledge and customer service. A real pro!
Customer service response - Thank you for your wonderful review, Armando! We're happy to hear that our service was knowledgeable and professional.
Sears Home Services on April 30, 2025
Karen M
Fast, reliable service! Very knowledgeable & informative!
Customer service response - Thank you for your wonderful review, Karen! We're happy to hear that our service was fast, reliable, and informative.
Sears Home Services on April 30, 2025
Lonnell M
Great communication and experience. Tech was thur with inspection...Thank you Sears
Customer service response - Thank you for your wonderful review, Lonnell! We're happy to hear you had a great experience and that our tech was thorough with the inspection.
Sears Home Services on April 29, 2025
Cristi C
Technician was prompt, knowledgeable and professional.
Customer service response - Thank you for your wonderful review, Cristi! We're happy to hear that our technician was prompt, knowledgeable, and professional.
Sears Home Services on April 28, 2025
Louis W
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 27, 2025
Angela P
My first tech that arrived had a bad attitude and closed my case without doing anything. Then Miguel was sent. I can't say enough, he was pleasant and nice. He kept us informed of what was going on with my ac system. He definitely went above and beyond, with all the issues he had, to make sure my ac system was up and running before he left. I appreciate everything. Angela
Customer service response - Thank you for your wonderful review, Angela! We're happy to hear that Miguel was pleasant, informative, and went above and beyond to ensure your AC system was up and running.
Sears Home Services on April 24, 2025
Debra H
This 5 stars is for Randy NOT Miguel and NOT for Sears Repair. Randy was thorough and knowledgeable and finally fixed the unit today. Miguel came out 3 different times without the part needed. It took 4 appointments over the course of 1month to get this air conditioning unit fixed. I tried calling and trying to talk to someone for the entire month probably 6 times with 3 different costumer service numbers that just accessed the same recording. There is no way to navigate through the AI to speak to someone. We had to just wait for the technician to show up again, but, until Randy came we had no resolution. A overall frustrating experience. I don’t understand how a repair company can send a technician out 3 times without inquiring about the problem with the homeowner. I would give Sears Repair 1 star.
Customer service response - We apologize for the frustration you experienced, Debra. We're happy to hear that Randy was thorough and knowledgeable in resolving the issue. Please contact us directly so we can address your concerns further. Thank you for your patience.
Sears Home Services on April 24, 2025
Robert W
Very knowledgeable and professional
Customer service response - Thank you for your wonderful review, Robert! We're happy to hear that our service was knowledgeable and professional.
Sears Home Services on April 24, 2025
Lawrence B
Timely service
Customer service response - Thank you for your wonderful review, Lawrence! We're happy to hear you received timely service.
Sears Home Services on April 23, 2025
Rhonda W
The technician came on time and was very thorough . He has come numerous times . He did a good job and hopefully fixed the problem this time
Customer service response - Thank you for your wonderful review, Rhonda! We're happy to hear that our technician was punctual and thorough, and we hope the issue is resolved.
Sears Home Services on April 22, 2025
