1910 Wells Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Scott T
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on February 27, 2025
Jessica C
Billy was amazing
Customer service response - Thank you for your wonderful review, Jessica! We're thrilled to hear that Billy was amazing during your service.
Sears Home Services on February 05, 2025
Thomas F
Gavin was a great Technician, but Sears Home Services is horrible. Even horrible doesn't describe the chaos, the misinformation the long time it took to fix problem. What made it even worse was their internal systems kept cancelling our appointments because the system showed only 1 repair part was sent to me, but there were 2 parts in 1 box. In addition, the automated system kept sending me emails saying that I cancelled appointment would I like to reschedule!!!! I had to talk with 4 agents, 2 supervisors and 1 manager to resolve the matter and still had to wait for an appointment. This is the best part. Once the appointment is set up, there is no time given except the date between the hours of 8-5. What other kinds of business do that? None that I know. Even if it were between 8-12 or 1-5. Per Sears Appliance Repair-You need us..We don't carry parts on our truck...and we'll see you between 8-5. Oh yes, a call was not made advising that we will be arriving around 1 or 2. Unbelievable...but at least Gavin the technician was knowledgeable and did a great job. My advise: Don't use Sears Appliance Repair and don't ever get the Home Warranty for a washer or other appliance. This is absolutely the biggest rip-off in the world. I hope someone there takes heed to this and tries to remedy this business as it will be gone soon, like Sears, if it keeps up at this pace.
Customer service response - Thank you for your feedback, Thomas. We're glad to hear Gavin did a great job, but we're sorry for the issues you faced with our service. Please contact us directly so we can address your concerns further.
Sears Home Services on February 04, 2025
Dr. M
Gavin did an excellent job with a fast analysis and quick repair. He came prepared with the right parts. Much appreciated!
Customer service response - Thank you for your wonderful review, Dr. Angela! We're thrilled to hear that Gavin provided a fast analysis and quick repair with the right parts.
Sears Home Services on February 03, 2025
Da N
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 30, 2025
James W
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 28, 2025
Lewis L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 26, 2025
alexander B
Randy was very professional and knowledgeable he knows his job very well thank you so much Sears
Customer service response - Thank you for your wonderful review, Alexander! We're thrilled to hear that Randy was professional and knowledgeable during your service.
Sears Home Services on January 26, 2025
Ross C
I was very pleased with the thorough preventitive maintenance check Hector performed, and his way of keeping me informed every step along the way. Courteous and professional.
Customer service response - Thank you for your wonderful review, Ross! We're thrilled to hear that Hector provided thorough maintenance and kept you informed throughout the process.
Sears Home Services on January 23, 2025
Alfreda J
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 23, 2025
