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1910 Wells Rd Reviews
Read reviews from customers who used our services at 1910 Wells Rd
Total reviews
555
Average Rating
4.4/5
The technician left before the house cooled. The unit started leaking water and still did not cool the house. Unsatisfied with the service. This will be the third trip next Wednesday.
Gladys E,
Customer service response - Thank you for the positive feedback regarding our technician's expertise and communication. We're glad to hear you were satisfied with our service.
Sears Home Services on 1717394220553
Horrible waited for them to show up and didn’t 4 times. Couldn’t fix it even though I had to buyhad to let them take a picture of my drivers license even after payment was cleared. Very scary in rbese times.horrible overall experience. 3 days waiting from 8-5 and they didn’t show. 2 other times they had the wrong part. They couldn’t fix. Must buy new nut bc I can’t keep living this way if waiting on failing Shs
Peter L,
Customer service response - Thank you for your feedback, and we're glad to hear our work met your expectations. We understand your concerns about privacy and we assure you that safeguarding personal information is a top priority for us.
Sears Home Services on 1717393695966
DAVIS S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715137250043
I’ve had the worst experience with this company. My fridge has gone out 3 times.. it takes forever to get a technician out because i have a warranty so i assume folks with a warranty come last.. they continue to try to fix the fridge instead of replacing it which is part of my warranty.. then you get individuals on the phone that don’t instant what you’re saying…i’ve lost so much food and mind you groceries aren’t cheap!! At this point i’m going to report them to the BBB and notifying my lawyer..i will never ever purchase a warranty through them again.. Frustrated!!
LaSandra H,
I’m waiting for my 4th appointment to get my issue resolved. First guy changed valve on my refrigerator….said if that didn’t work I would need new ice maker (which is issue reported). On the second appointment they couldn’t do anything because their system was down and they didn’t have the ability to obtain diagnostic codes (???). Third appointment he said they would need to order ice maker. I asked him why it wasn’t ordered after first visit didn’t resolve the issue….he just shook his head (barely spoke English). Next appointment (six weeks later)….they better show up with the ice maker to install. VERY DISAPPOINTED in their service!!!!
Dorinda W,
Customer service response - Thank you for taking the time to bring this to our attention, Dorinda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710474541668
Monina,
Customer service response - Monina, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1706158188479
Your technician, Billie, is rude, unprofessional, and ignorant!!! He came to the appointment with a bad attitude.
Carla C,
Customer service response - We apologize for any negative experience you had with our technician, Billie. We value your feedback and will address the issue to ensure better customer service in the future. Thank you for bringing this to our attention.
Sears Home Services on 1705529863955
After the technician left, I ran the dishwasher (without dishes) to clean it out and my kitchen floor got flooded. Apparently when the technician did a simple fix of reconnecting a plug to the electric outlet, he unknowingly also disconnected the drainage line. I made an appointment for a return to fix his mistake, but was told I would be charged another $99. Since he broke it, I should not be charged.
Billee B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707369281765
E N,
Two minutes service
Bruce D,
